Senior Visa Processing Officer

Role Overview

We are seeking a highly experienced and detail-oriented Senior Visa Processing Officer to manage complex visa applications across multiple streams. The ideal candidate must have hands-on experience with Subclass 500 and Subclass 485 visas and possess strong technical knowledge of immigration regulations.

This role requires independent case handling quality assurance oversight and mentoring junior team members while ensuring full compliance with immigration laws and internal standards.

Key Responsibilities

1. Review assess and manage visa applications for accuracy completeness and compliance with immigration regulations.
   

2. Handle complex cases across multiple visa streams independently.
   

3. Interact with clients to gather required documentation and clarify discrepancies.
   

4. Ensure applications meet eligibility criteria and legal requirements.
   

5. Conduct background checks and verification of applicant information.
   

6. Prepare draft and update:
   

   • Visa submissions
     

   • Sponsor declarations (Visitor Visas)
     

   • Genuine relationship statements (Partner Visas)
     

7. Manage visa streams including:
   

   • Student Visa Subclass 500 & 500 SE
     

   • Visitor Visa Subclass 600
     

   • Temporary Graduate Visa Subclass 485 & 485 SE
     

   • Partner Visas Subclass 309 & 802
     

8. Apply for TRA JRPs and JREs where required.
   

9. Conduct peer reviews of applications and provide technical guidance to team members.
   

10. Maintain accurate confidential and up-to-date records of all cases.
    

11. Respond promptly and professionally to client inquiries regarding visa processes.
    

12. Prioritize urgent cases and meet strict manager-assigned deadlines.
    

13. Assist clients in completing visa forms and manage documentation for signature submission.
    

14. Stay updated with current immigration laws policies and regulatory changes.
    

15. Collaborate with internal teams to improve visa processing procedures.
    

16. Attend professional development and training sessions as required.
    

Requirements

Requirements

Education

• Bachelors degree (16 years of education) required.
  

Experience

• Minimum 35 years of experience in visa processing or a related immigration role.
  

• Mandatory hands-on experience with Subclass 500 and Subclass 485 visas.
  

• Proven ability to handle complex case submissions independently.
  
  Core Competencies & Soft Skills
  

• Excellent written and verbal communication skills.
  

• Strong client management and stakeholder handling abilities.
  

• High level of attention to detail and analytical thinking.
  

• Ability to work under pressure and manage multiple deadlines.
  

• Strong problem-solving and decision-making skills.
  

• Leadership capability with experience mentoring junior team members.
  

• High level of integrity professionalism and confidentiality.
  

• Strong organizational and time management skills.