Medical Virtual Assistant (Insurance & AR Focus)

This is a remote position.

Are you a detail-oriented reliable healthcare professional who thrives behind the scenes and knows how to navigate insurance systems with confidence Do you enjoy problem-solving following up on unpaid claims and keeping operations running smoothlyall while working remotely

A growing physical therapy and performance clinic based in the U.S. is seeking a full-time Medical Virtual Assistant to support insurance verification prior authorizations accounts receivable follow-ups and light recruiting tasks. This is an excellent opportunity for someone who values transparency accountability and making a real impact in patient care.

About the Practice

This clinic is dedicated to helping individuals recover remain resilient and thrive at the highest levels of human performance. The team is mission-driven fast-moving and deeply values clear communication efficiency and delivering a patient experience unlike any other in their community.

Core Values:

• Speed of Service
  

• Transparency and clear communication
  

• Unique patient-centered experiences
  

• Positive impact on individuals and the community
  

Key Responsibilities

Insurance Verification & Authorizations

• Verify patient insurance eligibility for 1520 patients per week
  

• Submit and track prior authorization requests (1015 per week)
  

• Update patient and insurance information accurately in the EMR
  

• Liaise with insurance providers to clarify coverage and authorization details
  

• Track pending authorizations and ensure timely follow-ups
  

Accounts Receivable & Claims Follow-Up

• Follow up with insurance companies on unpaid or denied claims (approx. 10 per week)
  

• Investigate claim issues by navigating insurance phone systems and portals
  

• Document outcomes and next steps clearly in the EMR
  

• Support the clinic in resolving outstanding A/R efficiently
  

Administrative & Recruiting Support

• Review the EMR dashboard daily and proactively work through outstanding tasks
  

• Send outreach messages to 510 potential job candidates per week
  

• Communicate progress and updates regularly with the Office Manager via email
  

• Follow existing workflows and guides before escalating questions
  

Tools Youll Use

• Prompt (EMR)
  

• Weave (patient communication)
  

• Google Workspace (Gmail Docs Sheets Google Meet)
  

Requirements

2 years of experience in a medical administrative insurance or billing support role

Proven experience with insurance eligibility checks prior authorizations and A/R follow-ups

Comfortable navigating insurance phone systems to resolve unpaid or denied claims

Strong written and verbal communication skills

Highly organized detail-oriented and reliable with time tracking and check-ins

Ability to work independently problem-solve and follow documented processes

Stable internet connection and comfort working in a fully remote environment

Benefits

Competitive salary commensurate with experience

Opportunities for professional development and growth

Work in a dynamic and supportive team environment

Make a meaningful impact by helping to build and strengthen families and communities