Customer Success Manager BtB

In todays world of constant global security challenges innovation in defense is no luxury. After years of budget cuts military personnel need to train and work with inadequate and insufficient equipment. We have an opportunity to change that. At Intelic we are a group of highly committed professionals building one of the fastest-growing start-ups based in Amsterdam. We create advanced software for unmanned systems in the Defence sector. As a software company at our core we build intelligence that gives unmanned platforms the speed coordination and reliability that critical missions demand. Our technology ensures that decisions are made with accuracy when it matters most. We are now looking for a Customer Success Manager BtB to help us share our story with the world.

Responsibilities

Client Management:

• Own the end-to-end customer journey from onboarding to renewal

• Build strong long-term relationships with key stakeholders

• Act as trusted advisor to clients

• Proactively drive adoption and usage of the platform

Retention & Churn Prevention

• Monitor customer health and engagement

• Identify risks early and implement retention strategies

• Lead renewal processes and secure long-term partnerships together with Sales

• Develop playbooks to reduce churn as we scale
  

Commercial Growth

• Spot upsell and cross-sell opportunities

• Collaborate with Sales on expansion strategies

• Identify new use cases and additional value for customers

• Contribute to revenue growth through account expansion
  

Build & Scale Customer Success

• Define KPIs and processes for Customer Success

• Create scalable onboarding and success frameworks

• Recruit train and lead an international CS team

• Establish a strong customer-centric culture across the organization
  

What You Will Bring

• 4 years experience in Customer Success Account Management or similar role (preferably in SaaS or AI/tech)

• Proven track record in retention and revenue expansion

• Experience working with B2B clients

• Excellent communication skills in English (additional languages are a plus)

• Leadership potential and ambition to build and manage a team
  

Why Join Intelic

• Talented Team: Collaborate with some of the brightest engineers and defense experts in the Netherlands.

• Scale-up Momentum: Join at a pivotal growth stage where you can help shape both the product and the company.

• Hands-On Testing: See your work in action through regular real-world field testing with drones and military units.

• Meaningful Impact: Contribute to mission-critical technology that directly improves safety and effectiveness in defense operations.

• Innovation at the Core: Tackle complex challenges and push the boundaries of autonomy in defense.

What We Offer

At Intelic you will be part of an ambitious scale-up where teamwork learning and impact drive everything we do. Growth happens quickly here giving you the chance to take ownership and shape your career from the start. We build together and back our people with benefits that support life in and out of work.

Benefits & Perks:

• Salary including 8% holiday allowance

• 25 vacation days per year based on full time employment

• Bike plan

• Sports membership

• Travel reimbursement

• Pension

We look forward to receiving your application and getting to know you. If you have any questions please contact our recruiter Mitchell at