Supervisor Front Office

Why Ballys

Ballys Corporation is a global casino-entertainment company with a growing omni-channel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a first-in-class sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The Front Desk Supervisor is a key leaderwithinhoteloperations. This position will serve asliaisonbetween the guests hotelstaffand Director of Hotel Operations. The Front Desk Supervisor will drive exceptional customer service team buildingefficiencies and collaboration between guests and team addition this position willassistthe Director of Hotel Operations with creating and updating departmental policies and procedures hiring top talent training and developmentofteam members and event setup.

Responsibilities:

• Build guestand team member positiverelations.
• Participatesindepartmentaland companymeetings.
• Conduct departmental pre-shifts.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly professional andtimelycheck inand checkout processes for arrivals and departures.
• Assigns guest accommodationsin accordance withprocedures and SOPs.
• Followsroom availability and reports any issues to supervisor.
• Handles assigned bank in accordancetoestablished internalcontrolsandperformsaccurateaccount postings to guest folios.
• Maintains knowledge of hotel occupancy statusspecial events in-house groups and other situations affecting thefrontdesks daily operation.
• Processes guest payments and accounts upon checkout in an efficienttimely andaccuratemanner.
• Ensure proper ID and a form of payment is obtained during guestcheck in.
• Ensure to complete daily reports audits and checklistsin a timely manner.
• Manage guest service calls requests and complaints.
• Accurately track teammembersattendance behaviors and performance.
• Able to satisfactorily complete assignable work tasks requested by the departmental leader.
• Create and update shift schedules.
• Able to articulateallamenity offeringsof the hotel including catering rooms packages and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards problems or maintenance issues to theappropriate party.
• Must be able to work with urgency and meet deadlines.
• Must be able to apply knowledge gained from training education and work experience.
• Must be friendly and courteous at all times.
• Able to satisfactorily complete assignable work tasks requested by the department leaders.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards problems or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained.
• Other duties as assigned by management.

Whats in it for you:

• Top Industry pay
• Comprehensive health packages including a free option for Full-time Team Members
  To view UnitedHealthcares Transparency in Coverage please click on the URL provided:
• Paid Time Off
• Tuition Reimbursement
• 401k with company match
• Fun work environment
• Shift differential offered starting from 10pm-6am
• Smoke free environment
• A variety of departments to best fit your unique skills and talents

Qualifications:

• High school diploma or equivalent required.
• 1 to2years ofHotel Front Desk experiencerequired.
• Musthave strongcommuter skills.
• Able to effectively communicate in English via verbal and written.
• Must be able to work Weekends Nights and Holidays

Target Salary Range: $20.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Let Ballys Bet on You We cant wait to meet you!

Required Experience:

Manager