NOC Technician II

What will you do

• Advanced RF Broadcast Support
  • Respond to complex or recurring RF alarms and outages using deep system knowledge to identify root causes and implement long-term solutions.
  • Analyze telemetry trends and performance data across multiple transmitter sites to proactively detect degradation or abnormal behavior.
  • Coordinate corrective action plans with Field personnel ensuring resolution timelines testing protocols and proper documentation are followed.
  • Proficiency in database script generation for all equipment and all rack configurations with proper logic for effective SNMP alarm management.
  • Support advanced troubleshooting of audio chain components including signal flow analysis across encoders processors multiplexers and satellite backhauls.
  • Contribute to RF system upgrades and rollouts supporting configuration validation and remote commissioning of new broadcast equipment.
  • Train and mentor junior NOC Technicians in interpreting remote control data handling RF alerts and understanding FCC compliance requirements.

• Enhanced Network Infrastructure Oversight
  • Resolve escalated network issues involving routing protocols VLAN configurations firewall policies or cross-site connectivity problems.
  • Monitor and validate complex network relationships including multicast configurations VPN tunnels and hybrid cloud infrastructure dependencies.
  • Participate in network maintenance windows supporting firmware upgrades config changes or failover testing as part of the operations team.
  • Support integration between broadcast systems and IT infrastructure such as IP-based audio transport SNMP monitoring or broadcast-over-IP platforms.
  • Lead investigation of intermittent or chronic IT service issues working with cross-functional teams (IT InfoSec Broadcast Engineering) as needed.

• Operational Process & Reliability
  • Review and improve SOPs for alarm handling troubleshooting procedures and shift handoffs to increase team efficiency and consistency.
  • Identify systemic issues and recommend improvements to monitoring thresholds alert routing or preventative maintenance plans.
  • Act as lead technician on shift coordinating team response to major incidents validating troubleshooting steps and ensuring accurate documentation.
  • Manage escalations with external vendors such as satellite service providers remote connectivity carriers or equipment manufacturers.

• Reporting Documentation & Quality Control
  • Oversee accuracy of log entries work orders and event tracking ensuring completeness and compliance with internal and regulatory standards.
  • Perform root cause analysis and produce post-incident summaries that contribute to long-term operational improvements.
  • Create training documentation and job aids for new tools procedures or systems introduced to the environment.

• Leadership & Professional Development
  • Serve as a technical resource and escalation point for entry-level team members providing informal leadership and mentoring support.
  • Participate in cross-team meetings offering NOC perspectives on operational impacts monitoring needs or deployment readiness.
  • Demonstrate ownership of assigned systems or regions proactively ensuring their health uptime and documentation accuracy.
  • Continue professional development in areas such as networking (e.g. CCNA-level topics) broadcast engineering or cloud systems (e.g. AWS fundamentals).

What are we looking for

• Associates degree in Broadcast Engineering Networking or Information Technology.
• License/Certification
  • Industry certifications preferred (e.g. CompTIA Network SBE CBT).
• 24 years of experience in a NOC broadcast network support or hybrid technical environment.
• Proficiency in troubleshooting RF broadcast and IT infrastructure issues.
• Familiarity with monitoring tools (e.g. SolarWinds PRTG Kybio) and alarm escalation.
• Strong documentation skills able to contribute to process guides and job aids.
• Ability to mentor entry-level technicians and provide guidance in troubleshooting.
• Solid teamwork and communication skills across broadcast IT and field engineering.
• Demonstrated capacity to manage multiple incidents and prioritize effectively.
• A collaborative and flexible style with a strong service mentality. Need to be seen as a team player.
• Excellent interpersonal skills with the ability to develop sincere business/ministry relationships.
• Strong written and verbal communication and presentation skills.
• Demonstrated commitment to the social sector with a passion for our mission and values.

What can we offer you

• Industry leading Medical Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO holidayand sick pay
• Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for K-LOVE

K-LOVE is a nonprofit multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a single radio station K-LOVE today owns and operates the nations two largest Christian music radio networks (K-LOVE and Air1) with over 1000 broadcast signals across all 50 states and beyond streaming audio reaching around the world and a growing family of media ministries including podcasts books films concerts and events. EMF employs nearly 500 team members between its offices in Nashville TN Rocklin CA and field locations around the country. You can view our mission and values here Mission Beliefs & Values.

As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious non-profit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with Christ.Thereforepursuant to the Civil Rights Act of 1964 Section 702 (42 U.S.C. 2000e I(a)) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious non-profit organization the Company is not governed by the CA Fair Employment and Housing Act.