Manager Digital Platforms and Consumer AI

Pune - India

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Purpose	To support the execution and day-to-day management of the Banners GenAI and personalization across app and web platforms by coordinating requirements integrations and issue resolution thereby ensuring smooth customer experience and operational efficiency.
Duties and Responsibilities	Support the execution of Banner Build and Run across digital platforms Assist in gathering and documenting business requirements user stories and acceptance criteria for product enhancements. Coordinate with technology teams to support development testing and rollout features. Support UAT activities defect tracking and closure for app and web releases. Monitor daily operational performance of banners including success rates failures build issues. Assist in resolving customer-impacting issues and operational escalations. Ensure adherence to defined processes controls and compliance requirements. Prepare basic MIS dashboards and reports for product and business stakeholders.
Key Decisions / Dimensions	Prioritizing day-to-day execution tasks and issue resolution within assigned scope. Recommending process improvements or minor product enhancements based on observed gaps. Deciding initial troubleshooting actions for issues before escalation. Determining readiness for UAT completion and defect closure within defined guidelines. Escalating high-impact or policy-related issues to senior product or business stakeholders.
Major Challenges	Managing High-volume Execution: Supporting increasing transaction volumes while maintaining accuracy and turnaround times. Handling Multiple Dependencies: Coordinating across technology operations and external partners with limited decision authority. Ensuring Journey Consistency: Maintaining consistency in processes across platforms. Balancing Speed with Accuracy: Supporting fast turnarounds without impacting quality or compliance. Operational Issue Resolution: Managing repeat issues and customer escalations effectively.
Required Qualifications and Experience	Bachelors degree in Engineering Technology Business Administration or a related discipline from a recognized institution. 24 years of experience in Product Operations Digital Platforms Banking Operations or Fintech roles. Basic understanding of customer journeys. Exposure to UAT system workflows ticketing tools and digital platforms. Ability to work with multiple stakeholders and manage operational dependencies. Strong attention to detail documentation and analytical skills. Good communication skills with the ability to escalate issues clearly and timely.

Required Experience:

Manager

Job PurposeTo support the execution and day-to-day management of the Banners GenAI and personalization across app and web platforms by coordinating requirements integrations and issue resolution thereby ensuring smooth customer experience and operational efficiency.Duties and ResponsibilitiesSupport...

Job Purpose	To support the execution and day-to-day management of the Banners GenAI and personalization across app and web platforms by coordinating requirements integrations and issue resolution thereby ensuring smooth customer experience and operational efficiency.
Duties and Responsibilities	Support the execution of Banner Build and Run across digital platforms Assist in gathering and documenting business requirements user stories and acceptance criteria for product enhancements. Coordinate with technology teams to support development testing and rollout features. Support UAT activities defect tracking and closure for app and web releases. Monitor daily operational performance of banners including success rates failures build issues. Assist in resolving customer-impacting issues and operational escalations. Ensure adherence to defined processes controls and compliance requirements. Prepare basic MIS dashboards and reports for product and business stakeholders.
Key Decisions / Dimensions	Prioritizing day-to-day execution tasks and issue resolution within assigned scope. Recommending process improvements or minor product enhancements based on observed gaps. Deciding initial troubleshooting actions for issues before escalation. Determining readiness for UAT completion and defect closure within defined guidelines. Escalating high-impact or policy-related issues to senior product or business stakeholders.
Major Challenges	Managing High-volume Execution: Supporting increasing transaction volumes while maintaining accuracy and turnaround times. Handling Multiple Dependencies: Coordinating across technology operations and external partners with limited decision authority. Ensuring Journey Consistency: Maintaining consistency in processes across platforms. Balancing Speed with Accuracy: Supporting fast turnarounds without impacting quality or compliance. Operational Issue Resolution: Managing repeat issues and customer escalations effectively.
Required Qualifications and Experience	Bachelors degree in Engineering Technology Business Administration or a related discipline from a recognized institution. 24 years of experience in Product Operations Digital Platforms Banking Operations or Fintech roles. Basic understanding of customer journeys. Exposure to UAT system workflows ticketing tools and digital platforms. Ability to work with multiple stakeholders and manage operational dependencies. Strong attention to detail documentation and analytical skills. Good communication skills with the ability to escalate issues clearly and timely.

Required Experience:

Manager

Key Skills

User Interface
Competitive Analysis
New Technologies
Business developments
Communication
Content Management System
Market Research
Internet
Youtube
Digital Assets
Digital strategy
Social Channels
Digital Forensics
A/B Testing
Analytics

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About Company

Bajaj Finance Limited

Bajaj Finserv is India’s most diversified non-banking finance company. Visit the website to learn about our products. Get instant approval on loans, shop on EMIs, make an investment, get insurance and pay your bills.

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