Senior Process Improvement Manager PARP Return program, Amazon Hub Pick up and Return Point (PARP)
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Hub Pickup and Return (PARP) is growing and we are working to create a world-class delivery and return experience for customers through out-of-home options - lockers and in-store return points. If you are passionate about returns and reverse logistic operations and look around corners for ways to serve customers we want your help.
The Senior Process Improvement Manager - PARP Return Program will own the worldwide strategy for Amazon Hub Pick-up and Return Point Customer Returns service as we scale with label-free box-free services across our network. This role will drive innovation and execute on strategies to improve the customer return experience by strengthening new partnerships identifying and removing pain points. It will involve working with multiple teams across Reverse Logistics Service AMZL Last Mile technology and product management to deep dive and define the best solutions for seamless return experiences. This position involves strong stakeholder collaboration with both internal and external partners (services providers technology and product management teams and local business development teams).
The optimal fit for this role will be a candidate ready to dive into complex issues influence cross-functional teams to bring continuous improvements and drive impactful change at a global scale. The individual must be both analytical and creative seeking out ways to improve the service products processes and tools and executing on those ideas. Strong interpersonal skills and exceptional written communication are critical as the position will have frequent interaction with leadership at Amazon and partner companies. This will be a high-visibility role meaning that the optimal candidate will be comfortable supporting critical business decisions in a fast-paced and often very ambiguous environment.
Key job responsibilities
- Own and drive the worldwide strategy for PARP Return program including label-free and box-free return services
- Align with internal and external stakeholders across multiple geographies to ensure consistent execution and scalability
- Create high-quality written documents (QBRs/MBRs 6-pagers business cases) to communicate strategy and secure leadership buy-in
- Identify and execute on opportunities for improving customer experience and reducing customer friction through data analysis
- Support strategic projects including new products strategy and feature launches process improvements and geographic expansion
- Partner with global functions to innovate on behalf of the business and develop best practices
- Lead strategic engagement with internal teams (Business Operations Technology Finance) and external partners (service providers and partners)
- Contribute to regular reporting on business performance (WBR/MBR/QBR)
- Manage trade-offs between technical cost and business value and optimize product roadmaps
- Monitor performance of services providers and partners and escalate issues as needed
- Drive continuous improvement projects across the returns network
- Bachelors degree or above in engineering project management operations logistics supply chain or related field
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans vendor development quality assurance design and cost improvement team and stakeholder engagement)
- Experience in lean or six sigma methodologies for operational process and performance improvement projects including process mapping and process re-design
- Experience pulling and reporting data from numerous databases (using Excel Access SQL and/or other data management systems)
- Experience working in an operations supply chain transportation project management or management consulting role
- MBA or Advanced degree
- Experience building and cultivating relationships with internal and external stakeholders
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Senior Process Improvement Manager - PARP Return Program will own the worldwide strategy for Amazon Hub Pick-up and Return Point Customer Returns service as we scale with label-free box-free services across our network. This role will drive innovation and execute on strategies to improve the customer return experience by strengthening new partnerships identifying and removing pain points. It will involve working with multiple teams across Reverse Logistics Service AMZL Last Mile technology and product management to deep dive and define the best solutions for seamless return experiences. This position involves strong stakeholder collaboration with both internal and external partners (services providers technology and product management teams and local business development teams).
The optimal fit for this role will be a candidate ready to dive into complex issues influence cross-functional teams to bring continuous improvements and drive impactful change at a global scale. The individual must be both analytical and creative seeking out ways to improve the service products processes and tools and executing on those ideas. Strong interpersonal skills and exceptional written communication are critical as the position will have frequent interaction with leadership at Amazon and partner companies. This will be a high-visibility role meaning that the optimal candidate will be comfortable supporting critical business decisions in a fast-paced and often very ambiguous environment.
Key job responsibilities
- Own and drive the worldwide strategy for PARP Return program including label-free and box-free return services
- Align with internal and external stakeholders across multiple geographies to ensure consistent execution and scalability
- Create high-quality written documents (QBRs/MBRs 6-pagers business cases) to communicate strategy and secure leadership buy-in
- Identify and execute on opportunities for improving customer experience and reducing customer friction through data analysis
- Support strategic projects including new products strategy and feature launches process improvements and geographic expansion
- Partner with global functions to innovate on behalf of the business and develop best practices
- Lead strategic engagement with internal teams (Business Operations Technology Finance) and external partners (service providers and partners)
- Contribute to regular reporting on business performance (WBR/MBR/QBR)
- Manage trade-offs between technical cost and business value and optimize product roadmaps
- Monitor performance of services providers and partners and escalate issues as needed
- Drive continuous improvement projects across the returns network
- Bachelors degree or above in engineering project management operations logistics supply chain or related field
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans vendor development quality assurance design and cost improvement team and stakeholder engagement)
- Experience in lean or six sigma methodologies for operational process and performance improvement projects including process mapping and process re-design
- Experience pulling and reporting data from numerous databases (using Excel Access SQL and/or other data management systems)
- Experience working in an operations supply chain transportation project management or management consulting role
- MBA or Advanced degree
- Experience building and cultivating relationships with internal and external stakeholders
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
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