Process Monitoring Technical Officer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP visit our website: follow us on social media to keep up with our latest news: YouTube LinkedIn Instagram Facebook Twitter TikTok.

WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

TERMS OF REFERENCE
FOR SHORT-TERM/CONSULTANCY CONTRACTS
JOB TITLE: Process Monitoring Technical Officer
TYPE OF CONTRACT: Consultant - Level II
UNIT/DIVISION: PRGM-F (Programme Monitoring and Reporting Service - Field Monitoring)
DUTY STATION (City Country): Home-based
DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The PRG Programme Monitoring and Reporting Service (PRGM) serves as WFPs functional lead for monitoring corporate reporting (including COMET) and Community Feedback Mechanisms (CFM) at the global level. Based at Headquarters with outposted regional teams PRGM provides global services that ensure robust monitoring and reporting practices across WFP operations. Effective support to Country Offices (COs) is critical to uphold accountability drive continuous improvement and maintain the integrity of WFPs monitoring and reporting functions.
Monitoring is central to WFPs ability to deliver assistance effectively and responsibly. It ensures that the right people receive the right quantity and quality of assistance at the right time while providing evidence on programme results. Beyond oversight monitoring acts as a key control mechanism to identify implementation issues early and enable timely adjustments. PRGM sets corporate frameworks standards and methodologies and supports Country Offices in planning and implementing monitoring strategies through guidance tools and field support. It also facilitates reporting of monitoring findings to internal and external stakeholders reinforcing transparency and accountability.
The Field Monitoring unit (PRGM-F) provides guidance and supports the field in planning collecting measuring and analysing programme performance to inform decision-making maintain operational focus on results and generate data for analysis and this regard significant efforts have been made to standardize issue escalation and case management for Process Monitoring and CFM through the roll-out of the Issue Escalation and Case Management system (SugarCRM Version 3) The Process Monitoring Technical Officer will operate within the Field Monitoring unit (PRGM-F) under the direct supervision of the Monitoring Officer with the Head of Unit as the second level supervisor. The consultant will manage the roll-out of the corporate digital solution for Process Monitoring Issue Escalation (SugarCRM Version 3).

ACCOUNTABILITIES/ RESPONSIBILITIES:

• Support the digital escalation system business requirements gathering for a group of COs;
• Support activities to roll-out manage and maintain the digital escalation system in the COs;
• Support in the optimization of the business requirement gathering process with COs;
• Support in the project presentation to interested stakeholders across WFP;
• Support the organisation of end-user trainings for the digital escalation system;
• Act as the support focal point for any issue related to the escalation system in any of the COs in which the system is rolled-out;
• Support the provision of licenses to new COs and ensure that COs license needs are met;
• Support the development and dissemination of communication materials on digital escalation system roll-out; andOther technical support to PRGM-F upon demand.

DELIVERABLES AT THE END OF THE CONTRACT:
The key outputs of the consultant are expected to be:

• Digital issue escalation system rolled out in assigned COs.
• Technical trainings and support provided to assigned COs

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education: Advanced University degree in Business Management Information Sciences Economics Food Security Social Science Public Health/Nutrition Geography or other related field or First University degree with additional years of related work experience and/or training/courses.

Experience:

• At least three years of relevant professional work experience in international development and/or humanitarian work or research relating to these.
• Experience in supporting complex projects with a significant number of stakeholders.
• Experience in providing technical traininigs and support to different audiences.
• Experience designing and leading system development or monitoring activities in countries including collecting food and nutrition security data conducting quantitative and qualitative analyses and reporting findings to senior management is a plus.

Knowledge & Skills:

• Technical fluency in the use of basic tools for the management of data (Microsoft Office Suite Tableau) required Familiarity with Commercial-of-the-Shelf or custom tools for the centralised management of customer feedback/escalation systems (such as CRM) is considered an advantage.
• Experience using mobile data collection software (e.g. MoDa ODK) is considered an advantage.
• Knowledge in the area of monitoring and evaluation is considered an advantage.
• Ability to deliver results through efficient planning and organizing activities.
• Ability to effectively communicate orally and in writing.
• Ability to work in a team and maintain effective work relationships.
• Willingness to build capacity of WFP and partner staff through formal and informal training processes including developing documentation and training materials.

Languages:

• Fluency (level C) in both spoken and written English.
• Intermediate knowledge of another official UN language (Arabic Chinese French Russian and Spanish) or Portuguese (one of WFPs working languages) is considered an advantage.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

The United Nations does not charge any application processing training interviewing testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it. Furthermore please note that emblems logos names and addresses are easily copied and reproduced. Therefore you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate complete and includes your employment records academic qualifications language skills and UN Grade (if applicable).

• Once your profile is completed please apply and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport recommendation letters academic certificates etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.