Kodiak Robotics Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous 2024 Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop test and deploy autonomous capabilities for the U.S. Department of Defense.
Kodiak AI is looking for an experienced and proactive IT Helpdesk Lead to scale out our IT support this role you will be the primary owner of the employee technology experience. You will start as a hands-on department of one establishing core processes and tools with the explicit goal of hiring training and managing a team of 2-3 IT Analysts as we scale.
This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a Shift Left mentalitymoving knowledge closer to the user through automation and self-servicewhile ensuring high-touch support for complex issues.
In this role you will:
- Build and Manage the Helpdesk Function
- Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows including ticket prioritization matrices Service Level Agreements (SLAs) and escalation paths.
- Tool Implementation: Configure and manage the ticketing system (e.g. Jira) and asset management tools (Snipe-IT) to ensure data-driven decision-making.
- Team Growth: Define the roadmap for the IT support team. You will be responsible for helping to hire and mentor future analysts fostering a culture of empathy and technical excellence.
- Hands-On Support & Operations
- Access Management: Manage Identity and Access Management (IAM) for internal tools. A key focus will be automating low-effort tickets (such as password resets or simple access requests) to prevent bottlenecks for our engineering and DevOps teams.
- Incident Management: Serve as the primary point of contact for technical issues troubleshooting hardware (Mac/Windows PC/Linux PC) software and network connectivity problems.
- Management of 35 Zoom conference rooms across multiple locations
- Collaboration and support of Events Team with the following audio/visual equipment and events:
- Live and recorded podcasts industry interviews and talks featuring leadership
- All-hands meetings and other events utilizing the All-hands AV and spaces
- General support and troubleshooting of all audio visual systems
- Employee Lifecycle Management
- Onboarding: create a zero-day start experience by ensuring new hires have fully configured hardware and access to all necessary SaaS platforms on their first day
- Offboarding: Securely manage the retrieval of assets and revocation of access for departing employees ensuring data security and compliance.
- Collaborate with People Ops Legal and IT Infrastructure team to evolve employee life cycle workflows as needed.
- Documentation & Shift Left Strategy
- Knowledge Base: Build a robust internal knowledge base (FAQs wikis) to empower employees to solve common issues themselves (Tier 0 support).
- Automation: Work with Engineering/DevOps to identify repetitive requests and implement self-service tools (e.g. Slackbots or automated provisioning workflows) to reduce manual toil.
What youll bring:
- Experience: 5 years in IT support with at least 2-3 years in a Lead Senior or Supervisory role.
- Deep expertise in administering SaaS environments (Google Workspace Slack Zoom Okta etc.).
- Strong knowledge of MDM solutions (Jamf Kandji or Intune) for automated device provisioning.
- Familiarity with CrowdStrike is a strong plus.
- Familiarity with Jira/Atlassian suites is a strong plus.
- Familiarity with building out studio setups and running audio and visual equipment a strong plus
- Leadership Potential: Proven ability to mentor junior staff and manage vendor relationships. You must be ready to transition from being a sole contributor to a player/coach participating and leading the helpdesk.
- Empathy: You understand that a broken laptop isnt just a ticket; its a blocker to someones livelihood.
- Communication: Ability to translate technical jargon into clear language for non-technical stakeholders.
Why Kodiak AI
- Ownership: You arent just joining a helpdesk; you will help define it. You will collaborate with the IT Infrastructure team to define the metrics and chart the success of the Kodiak Helpdesk.
- Culture: We value efficiency and automation. We want you to spend less time resetting passwords and more time building systems that prevent passwords from needing resets.
What we offer:
- Competitive compensation package including equity and annual bonuses
- Excellent Medical Dental and Vision plans through Kaiser Permanente Cigna and MetLife (including a medical plan with infertility benefits)
- MetLife Legal Services Identity & Fraud Protection Hospital Indemnity Insurance Accident Insurance & Critical Illness Insurance
- Flexible PTO 10 paid holidays and generous parental leave policies
- Our office is centrally located in Mountain View CA
- Office perks: dog-friendly free catered lunch a fully stocked kitchen and free EV charging
- Long Term Disability Short Term Disability Life Insurance
- Wellbeing Benefits - Headspace through Cigna Calm through Kaiser One Medical Gympass Spring Health through Cigna Rula (mental health navigation)
- Fidelity 401(k)
- Commuter FSA Dependent Care FSA HSA
- Various incentive programs (referral bonuses patent bonuses etc.)
The pay range listed below reflects the base salaryin our SF/Silicon Valley locationacross several internal levels. Actual starting pay will be based on job-related factors including: work location experience relevant training education skill level and performance during interview. Total compensation at Kodiak includes base pay equity bonus and a competitive benefits package
California Pay Range
$140000 - $190000 USD
At Kodiak we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race ethnicity religion gender identity sexual orientation age disability or veteran status or any other basis protected by applicable law.
In alignment with its business operations Kodiak adheres to all relevant statutes regulations and administrative prerequisites. Accordingly roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidates residence U.S. person status and/or citizenship status. Should the position require and Kodiak determines that a candidates residence U.S. person status and/or citizenship status necessitate an export license bar the candidate from the position or otherwise fall under national security-related restrictions Kodiak will consider the candidate for alternative positions unaffected by such restrictions under terms and conditions set forth at Kodiaks sole discretion or as an alternative opt not to proceed with the candidates application. If applicable Kodiak may provide visa sponsorship for eligible candidates.
Kodiak Robotics Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector....
Kodiak Robotics Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous 2024 Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop test and deploy autonomous capabilities for the U.S. Department of Defense.
Kodiak AI is looking for an experienced and proactive IT Helpdesk Lead to scale out our IT support this role you will be the primary owner of the employee technology experience. You will start as a hands-on department of one establishing core processes and tools with the explicit goal of hiring training and managing a team of 2-3 IT Analysts as we scale.
This is a unique opportunity to help further define the culture of IT at Kodiak AI. We are looking for someone who champions a Shift Left mentalitymoving knowledge closer to the user through automation and self-servicewhile ensuring high-touch support for complex issues.
In this role you will:
- Build and Manage the Helpdesk Function
- Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows including ticket prioritization matrices Service Level Agreements (SLAs) and escalation paths.
- Tool Implementation: Configure and manage the ticketing system (e.g. Jira) and asset management tools (Snipe-IT) to ensure data-driven decision-making.
- Team Growth: Define the roadmap for the IT support team. You will be responsible for helping to hire and mentor future analysts fostering a culture of empathy and technical excellence.
- Hands-On Support & Operations
- Access Management: Manage Identity and Access Management (IAM) for internal tools. A key focus will be automating low-effort tickets (such as password resets or simple access requests) to prevent bottlenecks for our engineering and DevOps teams.
- Incident Management: Serve as the primary point of contact for technical issues troubleshooting hardware (Mac/Windows PC/Linux PC) software and network connectivity problems.
- Management of 35 Zoom conference rooms across multiple locations
- Collaboration and support of Events Team with the following audio/visual equipment and events:
- Live and recorded podcasts industry interviews and talks featuring leadership
- All-hands meetings and other events utilizing the All-hands AV and spaces
- General support and troubleshooting of all audio visual systems
- Employee Lifecycle Management
- Onboarding: create a zero-day start experience by ensuring new hires have fully configured hardware and access to all necessary SaaS platforms on their first day
- Offboarding: Securely manage the retrieval of assets and revocation of access for departing employees ensuring data security and compliance.
- Collaborate with People Ops Legal and IT Infrastructure team to evolve employee life cycle workflows as needed.
- Documentation & Shift Left Strategy
- Knowledge Base: Build a robust internal knowledge base (FAQs wikis) to empower employees to solve common issues themselves (Tier 0 support).
- Automation: Work with Engineering/DevOps to identify repetitive requests and implement self-service tools (e.g. Slackbots or automated provisioning workflows) to reduce manual toil.
What youll bring:
- Experience: 5 years in IT support with at least 2-3 years in a Lead Senior or Supervisory role.
- Deep expertise in administering SaaS environments (Google Workspace Slack Zoom Okta etc.).
- Strong knowledge of MDM solutions (Jamf Kandji or Intune) for automated device provisioning.
- Familiarity with CrowdStrike is a strong plus.
- Familiarity with Jira/Atlassian suites is a strong plus.
- Familiarity with building out studio setups and running audio and visual equipment a strong plus
- Leadership Potential: Proven ability to mentor junior staff and manage vendor relationships. You must be ready to transition from being a sole contributor to a player/coach participating and leading the helpdesk.
- Empathy: You understand that a broken laptop isnt just a ticket; its a blocker to someones livelihood.
- Communication: Ability to translate technical jargon into clear language for non-technical stakeholders.
Why Kodiak AI
- Ownership: You arent just joining a helpdesk; you will help define it. You will collaborate with the IT Infrastructure team to define the metrics and chart the success of the Kodiak Helpdesk.
- Culture: We value efficiency and automation. We want you to spend less time resetting passwords and more time building systems that prevent passwords from needing resets.
What we offer:
- Competitive compensation package including equity and annual bonuses
- Excellent Medical Dental and Vision plans through Kaiser Permanente Cigna and MetLife (including a medical plan with infertility benefits)
- MetLife Legal Services Identity & Fraud Protection Hospital Indemnity Insurance Accident Insurance & Critical Illness Insurance
- Flexible PTO 10 paid holidays and generous parental leave policies
- Our office is centrally located in Mountain View CA
- Office perks: dog-friendly free catered lunch a fully stocked kitchen and free EV charging
- Long Term Disability Short Term Disability Life Insurance
- Wellbeing Benefits - Headspace through Cigna Calm through Kaiser One Medical Gympass Spring Health through Cigna Rula (mental health navigation)
- Fidelity 401(k)
- Commuter FSA Dependent Care FSA HSA
- Various incentive programs (referral bonuses patent bonuses etc.)
The pay range listed below reflects the base salaryin our SF/Silicon Valley locationacross several internal levels. Actual starting pay will be based on job-related factors including: work location experience relevant training education skill level and performance during interview. Total compensation at Kodiak includes base pay equity bonus and a competitive benefits package
California Pay Range
$140000 - $190000 USD
At Kodiak we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race ethnicity religion gender identity sexual orientation age disability or veteran status or any other basis protected by applicable law.
In alignment with its business operations Kodiak adheres to all relevant statutes regulations and administrative prerequisites. Accordingly roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidates residence U.S. person status and/or citizenship status. Should the position require and Kodiak determines that a candidates residence U.S. person status and/or citizenship status necessitate an export license bar the candidate from the position or otherwise fall under national security-related restrictions Kodiak will consider the candidate for alternative positions unaffected by such restrictions under terms and conditions set forth at Kodiaks sole discretion or as an alternative opt not to proceed with the candidates application. If applicable Kodiak may provide visa sponsorship for eligible candidates.
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Job Location:
Monthly Salary:
$ 140000 - 190000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
