Key Account Support Partner Retail

Become a Key Account Support Partner at TD SYNNEX!

Were looking for a detaildriven customerfocused Key Account Support professional to deliver exceptional service to some of our most important customers. Youll play a vital role in ensuring smooth order processing accurate information flow and seamless communication all while helping us meet key performance targets and strengthening longterm relationships.

Were not here to sell you a job. Were here to invite you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening.

If youre passionate about collaboration building strong relationships and delivering results with accountability and clear communication this is your opportunity to make a real impact.

Why Youll Love Working Here

Heres a list of some of our perks but what really sets us apart is the way we work together. Were big on trust transparency and making space for moments that matter.

• Hybrid working.

• Private healthcare matched pension enhanced parental & family leave.

• Moments that matter paid time off (yes even for your pets birthday).

• Four Business Resource Groups supporting inclusion and belonging.

• Clear progression paths and benchmarked salaries.

• Sustainability - were building a greener future. Weve reduced energy consumption in our UK offices by 19.2% year-on-year - its not just a goal its a commitment.

• A culture that values every voice and celebrates diverse perspectives.

• These values drive everything we do theyre not just posters on the wall:

• Own it

• Grow and Win

• Dare to Go

• Do the Right Thing

We believe that when our values guide our actions we build stronger teams deeper relationships and a future full of possibility.

Were proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just ask.

What Youll Be Doing

• Confirm and process purchase orders accurately and within agreed SLAs ensuring all requirements and pricing are correct.

• Work closely with our logistics centre to secure delivery slots and ensure customer needs are met in full.

• Monitor daily deliveries confirm successful completion and take immediate corrective action where needed.

• Collaborate with product marketing and vendors to gather product specifications and upload accurate information into customer portals within defined SLAs.

• Support Account Directors in managing and strengthening customer relationships.

• Partner with Merchandise Planners to support their daytoday activities.

• Complete essential reporting profiling and CRM administration accurately and on time.

• Manage all incoming customer communication - phone email and system messages with professionalism and clarity.

• Escalate issues promptly to ensure swift resolution.

What Youll Bring

Were not looking for perfection were looking for passion purpose and a commitment to delivering outstanding service.

• Strong planning organisation and attention to detail.

• Excellent communication skills across phone email and facetoface interactions.

• A proactive mindset with professionalism and customer focus.

• Experience with CRM systems and SAP (advantageous).

• Intermediate to advanced Excel skills (desirable).

• Working knowledge of Microsoft Word and Outlook.

If youre excited by the idea of supporting key customer relationships while contributing to a team built on trust collaboration and shared success apply now and lets do great things together.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!