Innkeeper

Location: The Inn At Oceans Edge Lincolnville ME
Hours: Full-time Guest Services Agent live on property position. Shifts are typically 3pm -10pm 5 days per week. On-call from 10pm - 7am responsible for overnight care of the property.
Compensation: $18 - $22 an hour depending on experience 7% incentive payment if you work until end of season.
Seasonal Position: May through October
Start date:May 2026
Benefits: Discounted stays and food & beverage at affiliated properties. Private on-site apartment will be provided.
Experience: Prior extensive hospitality experience strongly preferred.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

Serve as primary point of contact for guests after front desk closes at 10pm address any guest issues and ensure property safe keeping.

Maintain a neat and professional appearance in accordance with property standards.

Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.

Manage and resolve all guest complaints (and compliments) in a professional and courteous manner maintaining composure under pressure allowing guests to speak first and then providing solutions to their issues or concerns. Follow through to ensure guest satisfaction with the resolution. Know who to call upon if you cannot solve a guests problem.

Register and orient arriving guests according to property standards.

Be knowledgeable about the property its programs amenities etc. Experienced in assessing and caring for emergency situations: power outages fire alarms guest injuries etc.

Have a working knowledge of propertys phone and other communication systems. Answer telephone calls with a pleasant demeanor according to property etiquette listening carefully to callers requests and clearly taking dating distributing or filing notes as needed.

MINIMUM REQUIREMENTS:

Must be eligible to work in the United States of America.

Must be at least 18 years of age.

Ability to communicate in English both orally and written with guests and employees some of whom will require high levels of patience tact and diplomacy.

Ability to work as a part of a team.

Ability to understand verbal and written directions as well as workplace safety signage.

Must have accounting and computer use experience

Active listening and observation skills.

ABILITIES REQUIRED:

Frequent walking bending balancing stooping reaching pushing lifting manual dexterity and repetitive motions.

Occasional stair climbing.

Hazards include but are not limited to lifting injuries exposure to unsanitary materials slips and tripping.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time as needed.