JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Senior Business Systems Analyst

Lease Abstraction Enterprise Platform (LEAP)

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong.

What This Job Involves

This role focuses on optimizing the performance and utilization of JLLs Lease Abstraction Enterprise Platform (LEAP) a business platform that elevates lease abstraction through detailed analysis process design and stakeholder collaboration. LEAP combines standardized processes expert talent advanced technology and alignment with JLLs enterprise data strategy to create a scalable service foundation that enables business lines to focus on high-value client activities while ensuring consistent reliable lease data across the organization.

You will serve as the analytical engine driving continuous improvement translating complex business challenges into actionable solutions that enhance platform efficiency and user experience. Your work involves deep-diving into lease abstraction workflows identifying inefficiencies and designing streamlined processes that maximize platform value. Youll operate at the intersection of business operations and technology ensuring requirements are clearly articulated validated and aligned with strategic objectives. This position requires strong analytical rigor combined with excellent communication skills to facilitate productive dialogue between diverse stakeholders.

What Your Day-to-Day Will Look Like

Conduct stakeholder discussion and workshops to gather and document detailed business requirements for platform enhancements

Analyze current lease abstraction workflows using process mapping tools to identify inefficiencies and bottlenecks

Review platform performance data and user feedback to prioritize improvement opportunities

Investigate and troubleshoot operational issues impacting platform functionality or user experience

Facilitate collaborative sessions between business units technical teams and vendors to align on solutions

Create detailed requirement specifications user stories and acceptance criteria for development teams

Validate that implemented features meet business requirements through testing and user acceptance coordination

Develop process documentation standard operating procedures and workflow diagrams

Generate reports and dashboards analyzing process performance metrics and platform utilization trends

Support change management efforts by creating training materials and conducting user education sessions

Monitor compliance with governance standards and regulatory requirements across platform processes

Participate in Agile ceremonies including sprint planning backlog refinement and retrospectives

Track and communicate project status risks and dependencies to stakeholders

Required Qualifications

Bachelors degree in Business Administration Information Systems or related field

6-7 years of business analysis experience preferably in commercial real estate lease administration or PropTech environments

Strong understanding of commercial lease structures terms and abstraction processes

Proven experience gathering documenting and validating business requirements using structured methodologies

Proficiency in process analysis and optimization techniques including process mapping and workflow design

Experience facilitating workshops and requirements sessions with diverse stakeholder groups

Strong analytical skills with ability to interpret complex data and translate findings into actionable recommendations

Advanced proficiency in Microsoft Excel for data analysis and reporting

Experience with business analysis documentation tools such as Visio Lucidchart or similar platforms

Excellent written and verbal communication skills with ability to present complex information clearly

Ability to work independently and manage multiple priorities in a fast-paced environment

• Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions

• Familiarity with BPM workflow tools like Mendix.

Preferred Qualifications

Business analysis certifications such as CBAP CCBA or PMI-PBA

Experience specifically with lease abstraction platforms or document processing technologies

Background in lease administration operations with hands-on knowledge of abstraction workflows

Experience working in Agile environments with knowledge of user story creation and backlog management

Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions

Experience with business intelligence tools such as Power BI Tableau or similar platforms

Knowledge of system integration concepts including APIs and data flow architectures

Previous experience working within JLL or similar global real estate services organizations

Experience developing training materials and conducting end-user training sessions

Familiarity with change management methodologies and frameworks

Location

On-site Gurugram or Bangalore

Why JLL

At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees. We choose to take the more inspiring innovative and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration locally and across the globe which allows us to create transformative solutions for the real estate industry.

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.