IT Service Desk Support Officer (Level 1 & 2)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
We are seeking a customer-focused IT professional for a leading client to provide first and second-line technical support to internal staff ensuring the effective and efficient use of IT systems and applications on an initial contract basis.
Key Responsibilities
- Service Desk & Incident Management
- Act as the first point of contact for all IT service requests and incidents.
- Log track and manage tickets through to resolution maintaining accurate documentation.
- Take ownership of user issues provide timely updates and escalate where required.
- Contribute to and maintain a practical IT knowledge base.
End User Support
- Provide Level 1 & 2 desk-side support for laptops PCs printers and peripherals.
- Deliver basic troubleshooting and support for line-of-business applications.
- Support and provide basic training in Microsoft Office and Microsoft 365 applications.
- Maintain high customer service standards aligned with IT service management principles.
IT Systems Administration Support
- Perform basic network troubleshooting.
- Administer Active Directory (user accounts password resets security groups).
- Support mobile device management (MDM) for tablets and phones.
- Maintain and update the IT asset register and documentation.
About You
- Certificate or Diploma in Information Technology (Microsoft certification desirable).
- Strong knowledge of Windows 10 and Microsoft 365.
- Experience in incident management and service desk environments.
- Excellent communication customer service and problem-solving skills.
- Highly organised team-oriented and solutions-focused.
Apply today
To be considered for this role submit your CV today (in Word format) by clicking the Apply button or directly to
Required Experience:
Unclear Seniority
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
