Customer Service Representative (Inbound Contact Centre)
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The important details!
- Start Date: 20th April 2026
- Hours: Full time Permanent position (35 hours per week)
- Roster: Full commitment to a 3-week rotational roster between the hours of 12pm midday-12am midnight Monday to Sunday (including public holidays). Please note the rosters and/or hours are not negotiable.
- Location: Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Sydney Olympic Park or Gosford. Must live within 100km from central Gosford and willing to come into Sydney Olympic Park during the training period.
What Youll Do
- Customer Empathy: Handle inbound roadside assistance calls calmly professionally and accurately.
- Clear Communication: Reassure members and provide concise guidance in line with quality standards.
- Data Integrity: Maintain accurate records and handle member information confidentially.
- Critical Thinking: Assess member needs and coordinate the appropriate service efficiently.
- Collaboration: Work with internal teams to deliver timely outcomes.
- Systems Proficiency: Navigate multiple systems while following processes and procedures.
- Problem Solving: Use sound judgement under pressure to deliver positive member experiences.
What Youll Bring
- Customer Service Experience and Passion: Proven experience working in customer service and a passion to help people. Previous contact centre experience is welcomed but not essential we will provide you training!
Resilience & Composure: Perform effectively in fastpaced highvolume environments while remaining calm under pressure. - Emotional Resilience: Maintain focus through challenges quickly recovering with a positive cando attitude.
- Adaptability: Embrace change and confidently adopt new systems processes and responsibilities.
- Empathy & Member Focus: Deliver empathetic solutionsdriven support so every member feels heard and supported.
- Communication & Professionalism: Apply strong listening and communication skills with discretion and professionalism.
- Technical Confidence & Accuracy: Navigate multiple systems efficiently with strong attention to detail.
- SelfMotivation: Work independently and proactively within a remote team environment.
- Team Connection: Value teamwork and actively build strong relationships both virtually and in person.
Why Youll Love This Role
- Great pay shift loadings for early late weekend and public holiday shifts
- 5 weeks annual leave a Me Day after your first year of service
- Eligibility for KPI bonuses (after induction period)
- Huge discounts on travel holidays groceries movies fitness insurance & more
- Career pathways across NRMA - many leaders started here
- Hybrid working: Working from home with collaboration & engagement days each month within our offices at either Olympic Park or Gosford
Ready to Keep Australia Moving
Apply today! Youll complete a few screening questions and an online assessment as the first step and be invited to a virtual information session and further interview processes if shortlisted further.
If you require any adjustments during the recruitment process please contact our Talent Acquisition Specialist as part of the information session.
All successful applicants will be subject to full ongoing Australian work rights and required to complete satisfactory pre-employment checks.
Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible natural destinations that offer more than a change of scenery ... View more
