Guest Service Agent VIP Services Agent Role
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking talented individuals for both Guest Service Agent and VIP Services Agent positions to join our Front Office team. Both roles play a key part in delivering exceptional experiences and anticipating the needs of our valued guests ensuring every stay is seamless personalised and memorable.
Guest Service Agent Responsibilities:
- Welcome guests and provide exceptional personalised service.
- Handle arrivals departures room allocations payments and guest inquiries.
- Promote Accors ALL loyalty program and assist with room tours.
- Maintain lobby and front desk presentation to luxury standards.
- Coordinate with housekeeping concierge and other departments.
VIP Services Agent Responsibilities:
- Coordinate pre-arrival correspondence special requests amenities and in-room checks to ensure seamless preparation and recognition of all VIP movements.
- Liaise daily with Front Office and operational departments to communicate guest preferences movements and special requirements ensuring smooth transitions and service delivery.
- Maintain accurate and up-to-date guest profiles respond promptly to enquiries and support lobby arrivals to enhance the overall guest journey.
- Uphold luxury presentation and brand standards at all times acting as a brand ambassador through professional grooming refined service delivery and proactive promotion of hotel services and loyalty programs.
Qualifications :
- Previous customer service experience preferably in luxury hospitality.
- Strong computer and systems skills; Opera PMS experience preferred.
- Excellent communication organisation and attention to detail.
- Knowledge of Accors ALL loyalty program is an advantage.
- Familiarity with Manly and surrounding areas for guest recommendations.
- Ability to maintain high personal grooming and presentation standards.
Additional Information :
Whats in it for you:
- Work in front of the iconic Manly Beach
- Staff canteen with food & drinks
- Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
- Dry-cleaning on us: you wont need to worry about ironing and/or washing your clothes on your days off we encourage you to embrace life instead
- Benefits Your Way: Employee Assistant Program Birthday day off Anniversary stay at the hotel discounted gym membership and much more!
Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.
To apply please follow the link or send your resume to
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
