Principal Associate, Assessment & Team Effectiveness Program Manager

Capital Ones Enterprise Learning & Development (L&D) team is seeking a Principal Associate Assessment & Team Effectiveness Program Manager to partner with learning consultants to analyze identify and recommend learning experiences for people leaders and teams across Capital One. As a member of Learning Horizontal Operations you will orchestrate strategic and tactical delivery of our Assessment and Team Effectiveness Portfolio managing day to day operations partnering with 3rd Party Suppliers and working across the organization to deliver learning solutions that meet business imperatives.

We seek a dedicated and disciplined learning professional who excels in a team environment. This person will have excellent communication skills attention to detail and can adapt to change quickly. The ideal candidate is strong at influencing others including organizational leaders and strategic this position you will contribute immediately through analyzing our current assessment portfolio to decision on our go-forward suite of offerings while managing current offerings and experiences.

The Ideal Candidate is:

• A strategic learning partner that stays current with emerging trends in both talent development and technology spaces; and can balance long-term learning vision with operational excellence and delivery rigor.

• An exceptional program manager with experience implementing and maintaining learning portfolios that support the development and engagement of effective teams

• An effective communicator showcasing strong written and verbal communication and an ability to influence partners and leadership

• A solutions-oriented problem solver who anticipates emerging needs and operational roadblocks raising issues and proposing solutions proactively and a proven ability to bring structure to ambiguity managing multiple priorities effectively.

• A proactive team player who actively shares best practices identifies efficiencies and fully participates in team ceremonies.

What your day to day will look like:

• Recommend implement and maintain team effectiveness offerings to support teams with collaboration norming planning and team building

• Contribute to creating a strategy and utilization needs for external team effectiveness vendors with clear recommendations for measuring results and return on investment

• Consult and collaborate with stakeholders to identify gaps and emerging needs grounded in data insights

• Build and manage the team effectiveness portfolio and suite of offerings managing vendor relationships and updating the content as needed

• Analyzing data participation trends and feedback input to provide recommendations and insights to support strategy development and offerings

• Partner with identified stakeholders to align learning efforts to various organizational/business imperatives

Here is what you need to be successful:

• Proven ability to navigate across a large organization to drive change and influence on-time deliverables across multiple job families (ie. Learning Consultants Program Managers Data Analysts and Learning Leaders)

• An understanding of how a large-scale L&D organization functions from client intake to end learning solution (internally built or external vendor) to expedite the delivery of world-class learning solutions while remaining fiscally and resourcefully responsible

• Showcase an openness to diverse viewpoints and perspectives to drive consensus on solutions that align with the organizations standardization efforts

• Ability to work with minimal oversight delivering high-quality results on-time

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 2 years of experience in program management or learning delivery

• At least 2 years of experience using or managing team effectiveness models and tools such as the Tuckman model the Lencioni model CliftonStrengths SDI (Core Strengths) MBTI DiSC or other team or personality assessments

• At least 1 year of experience delivering assessment debriefs or workshops

Preferred Qualifications:

• Bachelors Degree or military experience

• 3 years of experience in Learning & Development or Educational Consulting

• 3 years of experience in Business Process Management or Project Management

• Certification in CliftonStrengths SDI (Core Strengths) MBTI DiSC or other team or personality assessments

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).