Transportation Operations Bus Monitor Manager

GENERAL SUMMARY

Under the direction of the Asst Director of the Department of Transportation the manager will supervise and coordinate all aspects of Springfield Public Schools student transportation bus operations including direct supervision on staff. Troubleshoots and implements solutions across all aspects of the transportation program. The manager will also coordinate student transportation programs with principals central office vendors and others to ensure standards of transportation are met accordingly.

ESSENTIAL DUTIES & RESPONSIBILITIES

The above position is illustrative of the tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. The description does not constitute an employment agreement between the Springfield Public Schools (SPS) and the employee and is subject to change by the Springfield Public Schools as the needs and requirements of the job change.

• Directly manages and supervises over 100 staff including scheduling assignments approving payroll hiring and discipline.
• Develops and administers a comprehensive training and education program for staff.
• Drafts memos disciplinary letters and other formal communications.
• Responsible for ensuring student safety at all times.
• Reviews and revises operational policies and procedures for compliance with all laws and best practices.
• Ensures employees have and wear proper personal protective equipment.
• Provides exceptional customer service including promptly answering telephones and responding to emails from parents and school staff.
• Adheres to rules regulations and guidelines set forth by the Springfield School Committee.
• Assists the Transportation Asst Director with the essential tasks of transportation program.
• Maintains accurate complete and correct records in systems such as Versatrans TCP and Power School.
• Works in conjunction with all SPS staff and vendors in the management of school transportation operations.
• Assures effective communication and performance through organized meetings setting agendas and recording minutes. The Manager encourages employee participation and feedback while maintaining employee confidentiality and trust.
• Actively solves problems resolves conflicts and issues among staff.
• Actively monitors employee turnover and implements strategies to increase retention.
• Conducts inspections as needed throughout transportation program.
• Performs related duties of a similar nature and as assigned.
• Oversees daily bus monitor coverage for AM/PM routes; assigns monitors manages call-outs and executes same-day coverage plans to ensure student safety and service continuity.
• Coordinates directly with the transportation vendor(s) dispatch and school administrators to resolve route/behavior concerns in real time.
• Ensures monitors are placed on routes in accordance with IEP/504 requirements district protocols and safety plans; maintains confidential documentation and communicates changes promptly to dispatch.
• Implements and maintains a do not transport without monitor process when required; verifies coverage before student pickup and documents exceptions.
• Conducts field observations/ride-alongs and performance check-ins; provides coaching de-escalation and professional conduct.
• Leads onboarding and training for new monitors (student confidentiality emergency procedures radio/phone protocols incident reporting).
• Tracks attendance timekeeping and payroll input; ensures accurate rosters route assignments and staffing lists are maintained and shared with the appropriate teams.
• Reviews incident reports (behavior safety injuries parent complaints) ensures timely submission completes follow-up and escalates serious matters per district protocol.
• Maintains ongoing communication with the Exceptional Learning/Student Services team on student needs transportation accommodations and service adjustments.

MINIMUM JOB QUALIFICATIONS

Education and Experience

Minimum 2-3 years of relevant management experience or Bachelors degree in Business Administration or related field.

Appropriate education substitutions can be made.

KNOWLEDGE SKILLS and ABILITIES

• Knowledge of the city streets intersections and traffic patterns
• Ability to work in a fast-paced environment
• Must possess exceptional organizational skills
• Ability to create and use transportation reports from Versatrans.
• Ability to make decisions based on policy and procedure governing school transportation.
• Knowledge of rules and regulations governing traffic
• Knowledge of public procurement laws and regulations
• Knowledge of local government practices and procedures
• Knowledge and understanding of the Versatrans Routing Program.
• Ability to prioritize and assign work
• Knowledge of training orienting and managing personnel
• Ability to develop and write reports policies and correspondence
• Ability to handle common inquiries or complaints
• Ability to respond to questions from students faculty staff and visitors
• Ability to define problems collect data establish facts and draw valid conclusions
• Ability to use (or learn to use) computer software and systems applicable to the position
• Ability to follow oral and written instructions and procedures
• Ability to organize large volumes of detailed data and information
• Ability to verify and maintain the accuracy of detailed data and information detect data errors.
• Ability to maintain well-organized materials files systems and tools
• Ability to adapt to changes in work situations and priorities
• Ability to reason/analyze; use logic to identify and resolve problems
• Ability to evaluate organize and summarize data and information
• Ability to establish and maintain constructive and cooperative interpersonal relationships with staff peers supervisors or managers in the work unit and other departments as well as with staff of outside entities and other individuals as applicable to the essential duties and responsibilities
• Ability to response time to call-outs incident report timeliness and customer service responsiveness to schools/parents.
• Ability to uses data to identify trends (late arrivals related to monitor shortages high-incident routes training gaps) and recommends corrective actions.
• Ability to model professionalism and sets clear expectations for punctuality confidentiality respectful communication and student safety at all times.
• Ability to maintains calm professional judgment in high-pressure situations involving student behavior parent concerns or service disruptions.
• Ability to demonstrated experience supervising hourly staff in a high-volume time-sensitive environment (transportation student support security or similar).
• Ability to have strong scheduling conflict resolution and de-escalation skills; ability to make rapid staffing decisions with safety as the priority.
• Ability to be proficient with scheduling/routing communication tools (e.g. dispatch systems tracking apps) and standard office software.

CORE KNOWLEDGE SKILLS AND ABILITIES

• Skill in utilizing interpersonal skills to relate and interact with a diverse population
• Skill in detail oriented planning and able to set priorities objectives and meet deadlines
• Ability to provide positive and effective customer service
• Ability to adapt to and accommodate new methods and procedures
• Ability to work independently or as a member of a team
• Ability to apply listening skills work under pressure address conflict and solve problems
• Ability to read analyze and interpret standard policies procedures and regulations
• Ability to effectively present information using attention to detail and accuracy
• Ability to exercise good judgment.
• Ability to operate standard office equipment such as a computer keyboard monitor copies scanners and telephone
• Ability to communicate effectively orally and in writing
• Ability to use Microsoft Office Suite of Applications Kronos System and Financial Systems. Documented skills in financial management. Proven leadership and communication skills fostering positive employee relations and interdepartmental collaboration.

PHYSICAL REQUIREMENTS

Exerting up to 10 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body.

WORKING ENVIRONMENT

This position requires the employee to be in an office or similar indoor environment outdoor environment or street environment frequently and at a construction site or in the community occasionally. Employees may be exposed to individuals who are rude or irate extreme heat or cold fumes or airborne particles toxic or caustic chemicals substances or waste and loud noises.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The list is not all-inclusive and may be supplemented as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Springfield Public School District (MA) is an Equal Opportunity Employer.

If you BELIEVE we have a place for YOU on our team! Come work for us!

About our District

Springfield Public Schools is a cultural gem in Western Massachusetts that is committed to providing a learning environment that opens the doors of infinite possibilities to our amazing students and staff. We strive to equip each of our approximately 24000 students with learning experiences that enhance their knowledge and critical thinking skills. We are the 3^rdlargest district in Massachusetts. Our district has over 44 languages spoken and over 60 countries represented by both students and staff. We foster a positive and professional environment in our schools and worksites where people feel valued respected supported seen and heard. Our students and staff share their ideas and perspectives learning from and appreciating each other. We are a district that is committed to equity and excellence.

Join a team that Empowers Educators

In addition to offering competitive salaries and benefits we provide numerous cutting-edge professional development opportunities for all staff. We let our data shape the professional development of the district therefore it is relevant and actionable. We support our teaching staff with mentors such as instructional leadership specialists and effective educator coaches to work with them throughout the year in lesson planning data analysis and management. Our district offers career advancement opportunities and is invested in Grow our Own and educational pipeline programs. These programs help our staff achieve a college degree or lead to certification pathways.

If there is something that you would like to know specifically about the position that you are applying for or assistance with matching your skills to a position Carmen Molina-Figueroa will be happy to assist you at.

The Springfield Public Schools is committed to maintaining a work environment free from discrimination on the basis of race color religion national origin sex gender identity sexual orientation genetic information pregnancy or pregnancy related conditions ancestry age disability or military service as defined and required by state and federal laws. Additionally we prohibit retaliation against individuals who oppose discrimination and harassment or who participate in an equal opportunity investigation. The Springfield Public Schools is committed to maintaining a learning environment free from discrimination on the basis of race color sex gender identity religion national origin sexual orientation disability or homelessness.

NONDISCRIMINATION EMPLOYMENT STATEMENT

The Springfield Public Schools does not discriminate in employment on the basis of race color religion national origin sex gender identity sexual orientation genetic information pregnancy or pregnancy related conditions ancestry age disability veteran status or marital status.

NOTICE OF SEX NONDISCRIMINATION

Springfield Public Schools does not discriminate on the basis of sex and prohibits sex discrimination including sexual harassment in any education program or activity that it operates as required by Title IX and its regulations including in admission and employment.

Inquiries about Title IX may be referred to the Springfield Public Schools Title IX Coordinator the U.S. Department of Educations Office for Civil Rights at or both.

The Springfield Public Schools Title IX Coordinator is Jeremy Saint Laurent Chief Legal Counsel of Legal Services 1550 Main Street Springfield MA 01103 ext. 55325.

Springfield Public Schools sex nondiscrimination policy and grievance procedures can be located on the Springfield Public Schools website report information about conduct that may constitute sex discrimination or make a complaint of sex discrimination under Title IX please refer to

Required Experience:

Manager