AI and Data Analyst
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Description:
Company Profile:
Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: AI and Data Analyst
Position: LA
Experience: 8 yrs
Category: IT Infrastructure
Main location: Bangalore
Position ID : J0226-0610
Employment Type: Full Time
Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience.
Position Description:
Contact Center Delivery & Program Management
AI Adoption & Implementation (Chatbots Voicebots NLP Predictive Analytics)
Stakeholder & Client Management
Project Planning & Budget Management
Contact Center Technology (Telephony CRM Workforce Management)
Cloud Contact Center Platforms (Amazon Connect Genesys Five9)
Agile Delivery Management
DevOps & CI/CD Understanding
ITIL / ITSM Frameworks
Risk & Quality Management
Machine Learning & AI Solution Awareness
Version Control (Git)
10 years in IT Delivery or Contact Center Programs
Proven experience delivering AI-enabled Contact Center programs
Strong stakeholder management and leadership experience
Requirements:
The Delivery Lead will oversee the end-to-end delivery of Contact Center solutions with strong emphasis on AI adoption and transformation. The role involves managing project timelines budgets risks and client expectations while ensuring successful deployment of AI-driven Contact Center solutions.
The candidate will work with business stakeholders to identify automation opportunities and implement solutions such as chatbots voicebots predictive analytics and NLP capabilities. The Delivery Lead will coordinate with solution architects and technical teams to design scalable Contact Center platforms aligned with business goals.
This role also involves stakeholder communication project governance risk mitigation and ensuring quality delivery standards across programs. The candidate will play a key role in driving AI transformation strategies for client Contact Center ecosystems.
Behavioural Competencies :
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)
Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan prioritize and complete your own work whilst remaining a team player
Willingness to engage with and work in other technologies
CGI is an equal opportunity addition CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.
Skills:
- Data Analysis
- DevOps
- Python
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
