Claims Support Officer

About the Role

As a Claims Support Officer you will be responsible for broad range of core operational tasks including triaging scanned workflow items actioning Claims Return mail updating reports and providing support to the Ancillary Medical and Hospital Claims teams with processing WIP tasks.

The role also involves supporting the wider HCF Claims Operations team with any ad hoc requirements as well as actively participating and collaborating in projects as needed.

This is a full time contract role until September 2026. This role is based at our Parramatta office working Monday to Friday with hybrid working available. You are required to work in the office a minimum of two days a week. Claims Operations team hours of operation are Monday to Friday from 8am to 5pm.

In this role you will be responsible for the following:
Managing high volume of scanned items and triage to relevant Claims teams
Action return mail and update reports
Support wider Claims team with administration and ad hoc tasks
Maintain confidentiality and accuracy of provider and member details and information
Communicate and liaise professionally with internal and external stakeholders
Insure to comply with business KPIs policies and procedures.

About You

You will be an organised selfmotivator who thrives working in a busy and dynamic environment. You will have previous experience in an administration role.

To be successful you will have:
High attention to details and numbers with ability to cross reference relevant and sensitive information
Intermediate computer skills with MS Office suite and accurate data entry skills
Ability to adapt positively to changing work practices and needs
Ability to work independently and within a team
Strong ability to communicate to both internal and external stakeholders
Experience with Salesforce is desirable.

About HCF

At HCF our purpose is to bring our human touch to healthcare. Since 1932 weve been putting our members and their health first. As Australias largest not-for-profit health fund we cover 2 million members with health life travel and pet insurance and our vision is to make healthcare understandable affordable high quality and member centric.

We want to be true health partners to our members easily guiding the healthcare choices that are right for them. At HCF our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward walk in their shoes stay human make it better and get there together.

Culture & Benefits

Purpose-driven passion
Were united by a common purpose: to make healthcare affordable understandable high quality and member-focused.

Wellness and work-life balance
Well empower you with the necessary skills and tools to support your personal wellbeing journey ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs including workshops fitness classes flu vaccinations skin checks and more

• Discounts on HCFs products including life pet and travel Insurance as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees irrespective of their unique characteristics including age ethnicity cultural or spiritual background gender identity disability education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process please reach out to Talent Acquisition to discuss.

We encourage applicants to submit their applications at their earliest convenience as at HCF we review applications as they are submitted and may have filled the role prior to the job closing date.