Operations Support Officer

We currently have an opportunity for a Support Officer at Southbank Education and Training Precinct - SETP . The purpose of the Operations Support Officer is to provide professional timely and accurate operations finance and administrative support for the day to day operation of the site including but not limited to job docket and database management subcontractor compliance support and general office duties and support.

This role supports operations administration and customer service and is hands on with assisting employees and customers across the business. It requires the ability to manage conflicting demands and deadlines through prioritisation with high attention to detail whilst maintaining a strong customer focus.

What Youll Do (key responsibilities)

This role offers a broad scope with key responsibilities including:

• Pre-dominantly the role will be to focus on managing workflows for Work Management System
• Support of customer service
• To provide support to general administration functions
• Relief support of payroll/ finance data entry

What Youll Bring (experience required)

• Certificate III in Business Administration (desirable).
• Proven experience communicating to employees at all levels customers and suppliers
• Experience with time management and prioritisation of workload
• Experience with data entry and review
• Experience in a customer service environment.
• Knowledge of administrative and clerical procedures and systems (i.e. work processing database management managing files and records and other office procedures and terminology)
• Intermediate skills in using Microsoft Office suite including Excel
• Accurate keyboard and data entry skills
• Ability to communicate effectively and prioritise tasks to work under pressure
• Ability to make decisions and problem solve
• Effective time management
• Ability to deal with people at all levels
• Exceptional telephone manner
• Strong customer service focus
• High level discretion and confidentiality

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally youll find real opportunities to advance your career.
• : healthcare discounts great savings on retail purchases car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent individuals. Even if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.