Service Advisor Commercial Focus
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
The responsibilities of a Commercial Service Advisor include greeting customers or operators listening to their needs documentation accuracy working with fleet billing companies completing estimates and coordinating repair schedules assisting with scheduling appointments as needed. They may also set up loaner car requests verify insurance advise on warranty sell extended warranty policies and collect payment. Operate and comply with Ford policy while providing an excellent customer experience. Follow up with customer experience reviews
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Service Advisor Compensation and Benefits:
Competitive Pay Plan
Consistent Working Hours and alternating available
Health Insurance Dental Vision plans
Washington State Paid Sick Leave compliance
- Earned vacation available based on tenure
401(K) with employer match
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
- Record vehicle condition and damage
Clearly report and record all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
- Prepare and submit to fleet billing companies in timely manner
- Verify contract coverage and parts coverage
- Assist with prior approval process
Establish follow up time
Monitor the progress of each vehicle throughout the day and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
- Assist with customer review follow up
- Establish and support a strong social media presence
Service Advisor Requirements:
Previous experience at a Ford dealership is a plus
- Ability to work consistent schedule hours M-F
Ability to identify problems quickly
Knowledge of automobile systems
- Knowledge of medium duty and commercial vehicles
Proven record of achieving exceptional customer satisfaction (CX NPS and FIRFT scores)
Past experience as a service advisor assistant lane manager assistant service manager or service consultant
Very energetic personality
- Problem solving and organizational skills
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Positive friendly attitude
High school diploma or equivalent
- DMS experience (Tekion system a plus)
- SMILE AND HAVE FUN
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Join Our Team at Bowen Scarff Ford! At Bowen Scarff Ford, we're passionate about providing exceptional customer service and delivering top-tier automotive solut...
