Service Desk Engineer

Sumeru Solutions

Job Location:

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Provide L1L2 technical support via calls emails chat and ticketing tools
Troubleshoot hardware software OS network and application issues
Handle incident request and access management as per SLA
Perform user account management AD password reset mailbox VPN
Monitor update and resolve tickets using ITSM tools ServiceNow Remedy etc
Escalate issues to L2L3 teams with proper documentation
Support Windows Office 365 Outlook Teams and basic networking
Ensure customer satisfaction through timely resolution and clear communication
Adhere to ITIL processes SOPs and compliance standards
Maintain knowledge base and provide shifthandover updates

Job Description: Provide L1L2 technical support via calls emails chat and ticketing tools Troubleshoot hardware software OS network and application issues Handle incident request and access management as per SLA Perform user account management AD password reset mailbox VPN Monitor update and resolv...