Repair Coordinator
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Job Location:
Ivyland, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reliable Equipment in Warminster is looking for a full-time Repair Coordinator.
Responsibilities:
- Build a relationship with customers through friendly engaging communication and excellent customer service.
- Responsible for pricing repairs that come though the repair office (in excess of 1000) for estimating.
- Identify tools find cost for repair determine if repair can be done in-house or through an outside vendor.
- Research where tools need to be serviced that are not made by Reliable.
- Assign repairs to technicians during the absence of the floor supervisor.
- Find solutions to daily issues that arise and communicate with floor supervisor.
- Assist the repair staff in receiving tools for repairs when needed.
- Assist the Logistics department in resolving any issues that may arise during a shipment (i.e. Verification of shipping charges).
- Address resolve and update customers sales team and other departments with questions regarding repairs in a timely manner.
- Confirm tools are being shipped out or scrapped in a timely manner.
- Perform re-bill procedure to ensure proper credit or information is applied to any given customer account as required.
- Obtain authorization for customer repairs.
- Work with Accounts Payable and receiving to resolve any repair paperwork.
- Confirm with the Parts department that orders have been placed and remain active.
- Field technical calls and direct them to the proper technician for any issues or updates.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Must be reliable and dependable with a strong work ethic.
- Strong computer skills including Microsoft Office
- Strong decision making and problem-solving skills.
- Excellent verbal and written communication skills as well as telephone manner.
- Prior experience working in a manufacturing environment preferred but not required.
- Familiarity with tools is preferred but not required.
Benefits:
Reliable Equipment offers a competitive benefits package which includes Medical Dental Vision 401K with company match STD LTD Life Insurance FSA paid time off and much more.
This is an hourly position hours are M-F 8-4:30pm. Overtime as needed.
*Candidates offered this position must successfully complete a drug test and background check.
Reliable Equipment is committed to the principle of equal employment opportunities for all people and embraces diversity. Furthermore Reliable Equipment does not discriminate as Reliable Equipment is an equal opportunity employer. Reliable Equipment does not discriminate against any person on the basis of race color religion national origin age sex (including pregnancy childbirth and related medical conditions) disability genetics citizenship status military service or any other status protected by law in matters pertaining to employment opportunities.
Required Experience:
Junior IC
Key Skills
- Customer Service
- Mobile Devices
- Locksmith
- Apache
- Mechanical Knowledge
- Auto Body Repair
- Roofing
- Schematics
- Soldering
- Appliance Repair
- Equipment Repair
- Power Tools
About Company
One of the leading manufacturers of American made hydraulic tools & utility products in the USA. Providing quality craftsmanship and service for 45 years.
