Menopause Care Expert (mfx)

This role is a part-time role (20 hours per week).

Were Progyny Global part of the Progyny Inc. family. Our mission is to make fertility pregnancy and family-forming care accessible everywhere. As part of our expansion into (peri)menopause support were looking for a compassionate proactive and experienced Menopause Care Expert to guide members and strengthen our internal expertise.

Your Role

As a Menopause Care Expert you will provide high-quality virtual support to members navigating the menopause transition while serving as a trusted internal expert for our Member Experience team. Youll play a key role in shaping menopause care at Progyny Global - from consultations and education to content training and knowledge management.

Tasks

• Conduct 1:1 video consultations with members on menopause-related topics.
• Act as the internal subject-matter expert on menopause for the Member Experience team
• Review audit and support the development of menopause care content
• Help train and support our Care Experts sharing knowledge and best practices
• Maintain and update a menopause knowledge hub with global applicability including multilingual resources regionally adapted medical guidelines and culturally sensitive educational content.

Requirements

What Were Looking For

• Proven experience in menopause care (e.g. menopause nurse menopause coach or comparable clinical background)
• Preferably completion of a recognised menopause training or certification such as the British Menopause Society (BMS) Advanced Certificate FSRH menopause training or an equivalent qualification.
• Highly collaborative mindset thriving in dynamic cross-functional and international environments
• Structured and reliable way of working with strong prioritisation skills and attention to detail
• Curious adaptable learner continuously expanding knowledge across menopause
• Strong interest in or experience with virtual care and digital health
• Fluent in English (spoken and written).

Benefits

• Competitive Base Salary Bonus: From 25k30k per year
• Fertility & Family-Building Benefits: Access to the Progyny Global Platform with a GBP 4400 benefits budget.
• Mental Health Support: 1:1 psychologist sessions and wellness tools via Nilo Health.
• 24 days remote work from anywhere
• mobility allowance
• gym allowance
• Inclusive mission-driven culture built on care collaboration and innovation

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If youre passionate about building high-performing teams delivering world-class care and shaping the future of global member experience wed love to hear from you.