Quality, Risk & Delivery Excellence, Manager
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Advisory - OtherManagement Level
ManagerJob Description & Summary
At PwC our people in finance consulting specialise in providing consulting services related to financial management and strategy. These individuals analyse client needs develop financial solutions and offer guidance and support to help clients optimise their financial performance improve decision-making and achieve their financial goals.In financial operations at PwC you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial processes identify areas for improvement and design and implement solutions to streamline financial operations enhance controls and reduce costs. You will be responsible for providing guidance on financial systems implementation process automation and financial shared services.
Join our growingteam!Thisopportunity is for those with a passion for improving Consulting processesin relation to our delivery tools and methodsmaintainingupskilling standards around delivery practices applying quality standards measuring and reporting on delivery risks and quality.
Thisroleisanon-clientfacingandthe successful candidate will work on ensuring the quality of our consulting services across all practice areas in Canada. These areas of responsibilities may include management and reporting on various platforms tools and methods. This role will also have an overarching view of Consulting sales and delivery KPIs and performance; role expectationslearningand development; quality management and upskilling for our community of coaches.
The successful incumbent will have the opportunity to gain valuable experience and skills in PwCs delivery model and quality management in a collaborative working environment of dedicated professionals that are committed toelevatingdelivery excellence. This role willprovidethe opportunity to work with leaders across the Consulting practice while improving delivery processesand by extension - client trust firmsreputationand staff experience as client-facing practitioners will implement the results of your work. This role involvesdevelopingprocessesandstandardssupportingthedevelopmentofcommunicationandtrainingand other deliverables to raise the skill set of the entire organization.After 12-18 monthswe expect the newly created processes to become Business-As-Usual and the specialist will be considered for a transition into a regular client-facing consulting role while championing the delivery excellence framework within a client-facing practice team (skillset match with a new client-facing practice team is a prerequisite for new external hires).
Meaningful workyoullbe part of
As aManagertfor our Consulting Practiceyoullwork as part of a team of problem solvers helping toremediatebusiness issues from strategy to execution. Responsibilities include:
Quality Management: Oversee and implement quality management processes to ensure that all deliverables and services meet the highest standards of excellence.
Data analysis: Analyze various data sources to support recommendations for Delivery Excellence processes improvements with evidence (e.g. sales data delivery risks data financial data etc.).
Continuous Improvement:Identifyareas for improvement and implement strategies to enhance service delivery and client satisfaction (e.g. create new job/roles descriptions for delivery teams create process playbooks)
Stakeholder Engagement: Collaborate with internal stakeholders to ensure alignment with quality standards
Reporting:Maintainaccuraterecords and reports related to quality management and service delivery
Staff Experience: Contribute to enhancing staff experience on client engagements by designing processes that ensure that engagements are meaningful well defined and well governed throughout the engagement lifecycle.
Experiences and skillsyoulluse to solve
Hands-on experience managing projects / programs: manage and prioritize product and project backlogs ensuring alignment with business goals; develop and maintain comprehensive project plans including timelines milestones and resource allocation; monitor project progress using RAID logs risk assessments and issue tracking; ensure timely delivery of project objectives while managing scope and stakeholder expectations
Experience using a variety of project delivery platforms tools and methods such asMSPlannerJIRAAzureDevOps Agile AI etc.
Skills building performance reportingto track project delivery progress across consulting to provide visibility into our portfolio of complex deals (using data models data analysis Power BI etc.)
Experience developing and communicating role expectations core skills and behaviors surrounding quality delivery
Experience reviewing and improving existing Learning and Development content surrounding delivery and risk and quality management in particular
Experience in helping to build a community of experienced delivery coaches
Ability to work independently and as part of a team.
After 12-18 months if you want to be considered for a transition into a permanent full-time client-facing role within Consulting we expect you to have 5-8 years of experience in large-scale complex project management business transformations and systems implementation; strong communication skills delivering project vision and status to all stakeholders; developing and sustaining deep client relationships using networking negotiation and persuasion skills to identify and sell (as part of a team) potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements project workflow budgets billing and collection.
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $112400 - $162400. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach ranges may vary for positions in other locations. At PwC Canada base salary is determined by your skills experience qualifications and work addition to base salary eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process our Talent Acquisition team will provide details about our comprehensive total rewards package.
Whyyoulllove PwC
Wereinspiring and empowering our people to change the world. Powered by the latest technologyyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Accounting Practices Accounts Payable Accounts Receivable Management Active Listening Analytical Thinking Budgetary Management Coaching and Feedback Communication Creativity Embracing Change Emotional Regulation Empathy Financial Accounting Financial Audit Financial Data Mining Financial Forecasting Financial Internal Controls Financial Management Financial Modeling Financial Record Keeping Financial Reporting Financial Services Operations Financial Statement Analysis 21 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels ( Experience:Manager
Key Skills
- Arm
- Risk Management
- Financial Services
- Cybersecurity
- COSO
- PCI
- Root cause Analysis
- COBIT
- NIST Standards
- SOX
- Information Security
- RMF
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
