Facility Manager on Duty (MOD)

Facility Manager on Duty

Vitense Golfland Madison WI

Position:Facility Manager on Duty (MOD)
Employment Type:Full-time Year-round
Schedule:Variable schedule including evenings weekends and typically work four ten-hour shiftsper week though this schedule is subject to change.
Compensation:starting at $19/hrdepending on experience level

About Us:

Vitense Golfland is a family-owned entertainment destinationthatsbeen part of the Madison community since 1955. Founded by George and Odie Vitense the business is now proudlyoperatedby the3rd and 4th generationsof the Vitense family continuing a long tradition of creating fun memorable experiences for guests of all ages.

Our facility includes aTop 50 golf range a litpar-3 golf coursethree miniature golf courses arestaurant and bar quick-service dining optionsOdies Beer Garden batting cages theVitense Golf Academy and more. Every team member helps ensure guests enjoy all that Vitense has to offer.

About the Role:

TheFacility Manager on Duty (MOD)is the on-site leader for the entire property during assigned coach and support team members ensureexceptional hospitalityfor guests and keep operations running smoothly and safely acrossFood & Beverage Golf Range/Toptracer Mini Golf Batting Cages Events the Par-3 Course and Front Counter.

This is ahands-on highly mobile rolewith lots of walking and frequent timeboth indoors and outdoors.Itsa great fit for someone who loves interacting with people thrives in a fast-paced environment and enjoys being active while leading from the floor.

While a golf background is a plus it is notrequired!FacilityMODs are mostsuccessfulwhen they are positive people-centric leaders with a strong hospitalitymindset.

Key Responsibilities:

Leadership & Coaching

• Lead all on-duty staffin collaboration with the Food & Beverage Manager on Duty(often1530team members) and department leads; set the tone forhospitality safety and teamwork
• Coach in the moment: provide clear direction encouragement and constructive feedback to drive performance and growth
• Collaborate closely with theFood & Beverage Manager on Dutyto align service pacing ticket flow staffing and guest recovery across Babesat Vitense Restaurant and Bar the Golf Range kiosks and events
• Support training and development; reinforce standards policies and best practices
• Model professionalism confidentiality and asolutions-focusedapproach

Operations Oversight

• Activelycirculate the facilitytomonitorservice safety cleanliness and readiness
• Adjust staffing and break schedules in real time to meet demand and manage labor targets
• Ensure all departments are clean stocked and guest-ready; step in toassistas needed
• Open and/or close the facility following all procedures; complete required checklists and verifications

Guest Experience & Hospitality

• Be highly visible and approachable;greetassist and recoverguest experiences with professionalism and warmth
• Conduct frequent walkthroughs tomaintainsmooth flow on the golf range and throughout the property
• Monitor reservations and waitlists to balance capacity and reduce guest wait times
• Support with event/activity setup and service to meet guest expectations

Administration & Reporting

• Complete end-of-shift documentation:safety incidents guest feedback maintenance needs notable staff performance
• Monitor uniform conduct and safety protocol adherence
• Run applicable F&B accountability reports; overseeaccuratecash handling and staff check-in/out procedures
• Collaborate with department heads on scheduling and operational decisions
• Attend bi-weekly management meetingsto share insights align on priorities and engage in professional development

Training & Safety

• Ensure job duties are performedsafely and in line with trainingacross all areas
• Providetimelyfeedback and follow protocols for escalations (write-ups one-on-ones HR notifications)
• Helpmaintainan environment that iswelcoming safe and inclusive

Qualifications & Skills:

• Proven supervisory/management experience inhospitality food & beverage entertainment or guest service
• Strongleadership and coachingskills; able to motivate and develop a diverse team
• Excellentcommunication problem-solving and situational awareness
• Organized detail-oriented and comfortable makingreal-time decisionsin a fast-paced setting
• Familiarity withPOS systems scheduling tools and basic inventory is a plus
• Flexible availabilityincluding evenings weekends and holidays
• Must be 18 years old

Physical Requirements:

• Ability towalk and remain on your feetfor extended periods throughout the shift (highly mobile role)
• Ability towork indoors and outdoorsin varying weather conditions
• Ability tolift upto 40lbsoccasionally (e.g. supplies equipment event materials)
• Ability tomove quickly bend reach and navigate stairs/uneven surfaces as needed

Why Join the Vitense Golfland Team

Health & Wellness

• Health Dental and Vision insurance for full-time year-round team members
• Paid Time Off for eligible full-time employees

Great Employee Discounts

• 40% offfoodeven whenyourenot working
• FREE accessto Vitense Golfland activities for you plus one guest
• 25% off retail purchases
• Paid mealduring your shift(up to $15/shift)

Growth & Culture

• Work with a supportive leadership team that valuescoaching and development
• Be part of a fun guest-focused environmentthatstruly unique

Ready to Apply

Fill out our online Golfland reviews applications on arolling basisthroughout the season. Qualified candidates will be contacted as positions become available. If you have questions reach out to our HR Manager

Required Experience:

Manager