UX Designer

Hoofddorp - Netherlands

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for an experienced UX Designer who is strong in discovery behavior and problem solving. Youll join a small in-house UX team that owns the end-to-end experience across Basic-Fit. Were working with a design system so this role is less about crafting pixels from scratch and more about understanding real user problems and shaping effective solutions.

This Is What Your Role Looks Like

Your mission: Create a frictionless user experience for our members offering them intuitive self-service journeys. Youll identify high-friction moments across the member journey dive deep into user behavior identifying where why and how people struggle and turning those insights into measurable improvements.

Youll work closely with product owners developers customer service and data and business analysts to connect qualitative insights with hard signals like drop-offs complaints and support volume. From there youll define problems sharply validate assumptions early ship pragmatic solutions using our design system and communicate process and results with relevant stakeholders.

Your Responsibilities

Lead the design process with a strong focus on the end-user aiming for a frictionless user experience.
Initiate discovery: user research journey mapping usability testing and behavioral analysis.
Identify and prioritize friction points using both qualitative insight and quantitative data.
Translate messy problem spaces into clear problem statements and opportunity areas.
Design pragmatic solutions using the existing design system and patterns.
Create new design system components and maintain existing components.
Collaborate closely with designers development data and customer support.
Validate solutions early and often through experiments and testing.
Measure impact with clear outcomes (e.g. task success reduced drop-offs fewer support cases).
Contribute insights back into the broader UX team to raise overall UX maturity.

Who Are You

36 years of UX experience in a product environment (in-house preferred over agency-only).
Strong discovery skills: research synthesis and problem framing.
Comfortable working with behavioral data and turning signals into insights.
Proven ability to simplify complex journeys and reduce user friction.
Pragmatic designer: outcome-driven not attached to visual flourish.
Experience measuring UX impact with experiments or A/B testing.
Experience with creating and/or working with a design system.
Strong stakeholder skills; able to align business and engineering around user problems.
Autonomous and structured but collaborative by default.
Clear communicator who can explain decisions in plain language.
Fluent in English; comfortable in an international environment.
Nice to haves: Experience working closely with customer support or service teams.

What We Offer You

At Basic-Fit its not just about work its about your growth. As a UX designer youll have the freedom to make an impact and develop yourself in a dynamic environment.

What you can expect from us:

Learning & Development: Unlimited access to GoodHabitz and LinkedIn Learning.
Career Growth: Plenty of opportunities for professional and personal development.
Work Culture: An informal international and down-to-earth environment. We value working together so we work 4 days in the office 1 day from home.
Innovation: Your ideas contribute to strategic projects.
Perks & Benefits: Travel allowance bike plan health insurance discounts remote work allowance and a pension plan (52% contribution by Basic-Fit).
Fitness: Access to our gym at HQ.

About Basic-Fit

Basic-Fit is Europes largest low-cost high-value fitness chain with more than 4 million members across 1600 clubs. We are continuously growing and improving. If youre looking for a place where you can make an impact while having fun at work youve come to the right place!

What Makes Us Unique

Work with Impact: What you do makes a difference. We dont just work for our members partners and teamswe work with them.
Collaboration: Everyone works together to achieve goals and celebrate success.
Diversity & Inclusion: We welcome everyone into our workplace.

Apply Now!
Ready for your next adventure Click the Apply button and well get in touch with you as soon as possible.

Questions Feel free to contact Kerensa at

Required Experience: