Key Responsibilities
Analyze daily weekly and seasonal staffing needs to ensure sufficient coverage across all operations.
Monitor staffing levels in real time and respond promptly to callouts shortages and lastminute operational changes.
Coordinate staffing assignments across multiple routes shifts locations and service needs while balancing operational priorities.
Maintain accurate and uptodate staffing records rosters and employee data within HR and scheduling systems.
Track and analyze trends related to absenteeism overtime turnover and coverage gaps; provide insights and recommendations to leadership.
Collaborate with recruiting and onboarding teams to align hiring pipelines with operational demand.
Communicate clearly and professionally with employees supervisors and management regarding assignments changes and expectations.
Ensure compliance with company policies labor requirements and applicable regulatory standards.
Support onboarding credential tracking and workforce readiness initiatives as needed.
Handle sensitive employee information with discretion confidentiality and professionalism.
Perform additional duties assigned to support staffing and operational needs.
Required Skills & Competencies
Strong analytical and problemsolving skills with the ability to assess multiple variables quickly.
Proven ability to perform effectively in highpressure timesensitive environments.
Exceptional organizational skills and attention to detail.
Ability to prioritize and manage multiple staffing demands simultaneously without sacrificing accuracy.
Strong verbal and written communication skills.
Sound decisionmaking abilities and the capacity to remain calm under pressure.
Proficiency with scheduling systems HRIS platforms and Microsoft Office tools (Excel Outlook Teams).
Ability to work independently while collaborating effectively within a team environment.
Qualifications
Minimum of two (2) years of experience in a dispatch staffing or operationsdriven environment.
Prior experience in a customer servicefocused role with the ability to communicate clearly professionally and calmly under pressure.
Comfortable using technology and staffing/scheduling systems including:
Reliable wellorganized and capable of working independently with minimal supervision.
Consistent attendance with flexibility to support operational needs including early mornings evenings or weekends as required.
Bilingual (English/Spanish) strongly preferred with the ability to communicate effectively with a diverse workforce and customer base.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.
Leesel Transportation is a Special and Regular Education Transportation provider in the New York City area. Headquartered in The Bronx we serve the NYC Department of Education as well as some other NYC pre-K and private school programs. Our caring and passionate team makes a difference every day in our students lives because we truly love what we do.
Required Experience:
IC
Mobility Without Limits We help people reach their destinations easilyand safely, supporting communities andcreating a brighter future for all. Get to Know Us / What we do Serving Our Communities Our family of transportation companies caters to the diverse mobility needs of our custom ... View more