Human Resources Business Partner

At Shangri-La Singapore we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt the Shangri-La Hotel Singapore is a tranquil sophisticated urban retreat whether travelling for business or features 792 luxurious guestrooms and suites across three distinct wings which include unique family-themed rooms supported by a host of dedicated family-focused amenities.

We are looking for aHuman Resources Business Partner to join our team!

As theHuman Resources Business Partner you will partner closely with Department Heads and Line Managers to deliver end-to-end HR support including full recruitment ownership across the employee lifecycle.

Operating within a dynamic hotel environment this role balances strategic business partnering with hands-on operational execution enabling leaders to build high-performing teams through strong people leadership sound decision-making and alignment with business objectives service standards and organisational values.

Key Responsibilities

Business Partnering & Advisory

• Act as the primary HR partner to assigned departments providing practical balanced and timely advice on people-related matters

• Partner Department Heads on workforce planning manpower optimisation succession planning and organisational effectiveness

• Coach and guide leaders on performance management employee relations disciplinary matters and people leadership capability

• Support organisational change initiatives and translate people strategies into clear actionable outcomes at departmental level

Recruitment & Manpower Planning (End-to-End)

• Manage thefull recruitment lifecyclefor assigned departments including manpower planning sourcing screening interviewing offer preparation and onboarding coordination

• Work closely with Department Heads to ensure hiring decisions are aligned with operational needs budgets and service expectations

• Ensure recruitment practices comply with employment legislation fair hiring guidelines and internal governance requirements

• Deliver a consistent and professional candidate experience aligned with the hotels employer brand

Employee Experience Engagement & Culture

• Work in partnership with the Employee Experience teamto support employee engagement initiatives culture-building activities and retention efforts

• Facilitatemeaningful conversations within departmentsto drive alignment on shared goals expectations values and ways of working

• Support leaders in translating engagement and culture initiatives into day-to-day people practices and behaviours

• Identify early engagement or morale risks and partner leaders on timely interventions

Governance Compliance & People Data Enablement

• Ensure consistent and fair application of HR policies procedures and hotel standards

• Advise management on employment legislation and regulatory compliance matters

• Partner with the Employee Experience team toreinforce employee compliancewith requests relating to employee data documentation and system updates

• Work with the Data Analytics team tointerpret HR dashboards people insights and trends anduse these insights to influence decision-making and behavioural changewith employees and line managers

• Apply data-driven insights to challenge assumptions guide discussions and drive improvements in manpower engagement performance and retention

Requirements

• Degree or Diploma in Human Resources Business Administration or related discipline

• Minimum 35 years of HR generalist or HR Business Partner experience with hands-on recruitment ownership; hospitality or service industry experience is strongly preferred

• Strong working knowledge of local employment legislation and HR best practices

• Proven ability to influence stakeholders using data-backed insights sound judgement and strong interpersonal skills

• Excellent communication coaching and conflict management capabilities

• Hands-on resilient and comfortable operating in a fast-paced operational environment

• Strong passion for people service excellence and organisational culture

Why This HRBP Role Is Different

This role is not about processing transactions or producing reports.
It is aboutpowerful influencing usingdata insight and trusted relationshipsto shape better people decisions and stronger leadership behaviours.

Find your Shangri-La in Shangri-La.