Support Engineer
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Company Overview
Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by
- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology
Role Description
Role Overview
We are seeking a Platform Delivery Support Engineer with strong experience in Customer Identity and Access Management (CIAM) to support the installation maintenance and operational stability of enterprise identity platforms. This role will focus on cloud infrastructure security compliance and day-to-day platform support ensuring secure and reliable identity services across the organization.
The ideal candidate is hands-on security-focused and comfortable working in cloud environments while collaborating with engineering security and operations teams.
Key Responsibilities
- Support the installation configuration and maintenance of CIAM / IAM platforms
- Manage and support identity infrastructure in AWS cloud environments
- Ensure compliance with security and regulatory standards such as PCI DSS and PKI DSS
- Support authentication authorization and single sign-on (SSO) services
- Manage incidents service requests and changes using ServiceNow
- Work within Change Management processes to ensure stable and compliant deployments
- Use JIRA to track work items incidents enhancements and delivery tasks
- Monitor platform health and perform proactive troubleshooting and issue resolution
- Support CI/CD pipelines and build tools for platform deployments
- Assist with integrations using SOAP and REST APIs
- Communicate clearly during incidents releases and operational activities
Technical Skills
Required skills
- Mandatory experience in the CIAM domain
- Experience installing and maintaining at least one leading IAM platform (e.g. Okta Ping Identity ForgeRock Transmit Security)
- Strong hands-on experience managing AWS cloud infrastructure
- Mandatory knowledge of PCI DSS / PKI DSS compliance standards
- Experience with CI/CD or build tools such as Jenkins or ElectricFlow
- Mandatory experience with Privileged Access Management (PAM) solutions
- Mandatory experience using ServiceNow for incident request and change management
- Mandatory experience using JIRA for task tracking and delivery management
- Familiarity with Change Management processes and governance
- Strong understanding of:
- Authentication authorization and SSO
- OAuth OpenID Connect (OIDC) federation
- JWT (JSON Web Tokens)
- Hands-on experience with LDAP
- Working knowledge of Unix/Linux operating systems and commands
- Excellent problem-solving and troubleshooting skills
- Strong verbal and written communication skills
Preferred Skills
- Knowledge of Infrastructure as Code tools such as Terraform
- Experience supporting high-availability security-critical platforms
- Familiarity with enterprise monitoring and logging tools
Nice-to-have skills
Qualifications
Company Value
We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Unlock true potential of your business with our best-in-class digital transformation solutions - data analytics, AI, cloud and decision automation, to achieve sustainable growth.
