Service Coordinator

Loganholme - Australia

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Our client is a leading HVAC provider in South-East Queensland delivering high-quality reliable solutions since 2016 across government commercial industrial and multi-residential sectors. Their experienced and close-knit team is committed to honest service strong client relationships and ensuring every HVAC system performs at its best.

We are seeking an experienced HVAC Service Coordinator to join their team in Eagleby. This full-time role is responsible for coordinating the service department scheduling technicians and ensuring clients are kept informed while supporting the smooth and efficient operations of HVAC services.

Responsibilities:

This position will see you responsible for the following:

Schedule and dispatch HVAC technicians to client sites
Liaise with clients to coordinate service requirements and site visits
Monitor job progress to ensure timely completion and provide status updates
Maintain accurate records of service activities assets and contracts
Order parts assist with basic quoting and support complex quotes with management
Troubleshoot and escalate complex issues as required
Identify opportunities to improve service delivery and client satisfaction
Perform the operational functions of a Service Manager (excluding technical field support and lead generation unless desired)

Benefits

This position provides an opportunity to join a great team who are passionate about delivering high quality work for their clients. You can look forward to the following benefits:

Competitive salary package
Supportive and rewarding work environment
Long-term career growth opportunities
Recognition as a senior leader within the business
Potential profit share for the right candidate

The Candidate

Minimum 5 years experience as a Service Coordinator within HVAC or similar
Strong organisational time management and multitasking skills
Confident communicator able to liaise with clients and technicians
Commercially minded capable of leading and managing a high-performing service team and contracts
Solid technical understanding of HVAC systems including basic troubleshooting and quoting
Proficient in Aroflo with the ability to hit the ground running
Process-driven team player who values efficiency strong customer service and continuous improvement

Please click Apply including your current resume outlining your suitability for this position.

Please direct any enquiries to Add Staff on

Required Experience:

Job DescriptionOur client is a leading HVAC provider in South-East Queensland delivering high-quality reliable solutions since 2016 across government commercial industrial and multi-residential sectors. Their experienced and close-knit team is committed to honest service strong client relationships ...