Principal HR Manager

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

Were seeking a seasoned people leader to join our leadership team and manage a portfolio of senior HR professionals. Youll be a key driver in scaling our operations while pioneering the future of AI-enabled HR services and maintaining our high-touch human-centered approach to client service.

Heres what youll do day-to-day:

• Lead and develop a team of senior HR consultants with extensive industry experience through empowering empathetic leadership
• Scale operations through innovative process optimization AI integration and technology enablement to dramatically improve consultant-to-client efficiency
• Pioneer AI-native HR by partnering with product teams to leverage automation tools that augment human expertise and create new service possibilities
• Drive performance across client satisfaction retention and consultant productivity metrics in a high-growth environment
• Navigate ambiguity and build scalable systems from the ground up as we define the future of fractional HR services
• Coach and inspire consultants to exceed their own expectations building trust through authenticity while being a hands-on player-coach when needed
• Collaborate with peer leaders on hiring strategy process innovation and cross-functional initiatives

Heres what were looking for:

• 15 years of innovative HR experience with deep understanding of evolving HR practices and emerging trends
• 8 years of people management experience with proven track record scaling teams in high-growth rapidly-scaling companies
• Empowering leadership philosophy that gains trust through authenticity and pushes people to achieve beyond what they thought possible
• Innovation mindset with experience building new business models processes or service offerings from scratch
• AI and technology fluency with vision for how emerging tools can transform professional services delivery
• Experience in scaling companies at various growth stages ideally in services consulting or technology-enabled businesses
• Systems thinking combined with strong interpersonal skills and comfort operating in ambiguous rapidly-changing environments
• Experience managing senior professionals who serve external clients while building scalable operations
• Track record of creative problem-solving and building processes that maintain service quality while dramatically increasing efficiency
• Passion for HR technology space and staying at the forefront of industry innovation
• Experience in consulting customer success or professional services with technology integration
• Familiarity with AI/ML applications in professional services or HR
• Previous experience scaling operations through significant growth inflection points
• Non-traditional career path with diverse functional experience and innovation focus

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.