Client Relations Manager

ResCare Community Living

Do you have a passion for establishing partnerships and strategies in achieving organizational excellence Our Business Development & Sales teams focus on developing strategic solutions to align and grow the business. Continue reading for information regarding this position and apply today!

Essential Job Responsibilities:

• Develops and executes effective sales and marketing strategies to grow new business
• Leads sales strategy discussions with local leadership team with fully developed and polished communication and writing skills
• Identifies a clients pain points through active listening and solution/consultative selling
• Serves as a trusted advisor and partner to clients
• Establishes and develops high-level relationships with key decision makers prospects and existing clients
• Manages multiple sales opportunities simultaneously and demonstrates a focus on follow-up and accountability
• Maintains relationships with clients by providing support information and guidance while researching and recommending service solutions
• Learns and executes the companys consultative selling strategy to build sustainable relationships with targeted referral customers
• Maintains current data on market area competitors and marketing strategies
• Maintains an organized approach to territory management
• Participates in strategic planning and the analysis for their assigned territory in conjunction with the business plan
• Coordinates with Director to plan in-services presentations and address issues with referral sources
• Initiates and coordinates contract negotiations with facilities insurance companies and managed care organizations
• Participates in community and organizational programs as requested to promote professional growth and understanding
• Participates in the quality and performance improvement process
• Supports and promotes the Company philosophy to referral sources in the community
• Promotes an atmosphere which allows for the privacy dignity and well-being of all patients in a safe secure environment
• Supports and implements specific procedures and programs
• Promotes positive public relations with patients family members and guests
• Supports regional organic growth both in revenue and persons served and identifies start up opportunities
• Completes requirements for in-service training acceptable attendance uniform and dress codes including personal hygiene and other work duties as assigned

Knowledge Skills and Abilities:

• An expert in planning
• Ability to negotiate to resolve conflicts by finding the win-win scenarios
• Strong business acumen and attention to detail
• Proactive - anticipates and plans for problems before they arise
• Service Excellence -responsive informs constituents of process pleasant to work with educates and provides timely accurate information
• Organized - manages time effectively keeps tasks appropriately prioritized
• Flexible - ability to change directions as needed for the good of the department or organization
• Ability to work effectively in a matrix environment
• Critical Thinking - ability to think through issues and identify appropriate options
• Work Ethics - motivated diligent industrious and persistent in the workplace stays on tasks to completion works at a fast pace to ensure optimal efficiency
• Judgment - exercises discretion and due diligence when making decisions and recommendations
• Quality - is able to perform work in a neat efficient well-coordinated well communicated manner with a high degree of accuracy and professionalism
• Presentation - can speak in front of people to deliver necessary material or messaging
• Ability to influence professionals of senior management level
• Solid sense of confidentiality and discretion
• Ability to design and apply change management and organizational development strategies and influences and assists organizational change initiatives in support of business strategies
• Ability to work with remote teams with units in multiple locations
• Ability to handle multiple priorities
• Substantial business acumen in fast moving environment
• Ability to develop clear actionable steps in support of an overall business strategy

Personal Attributes:

• Interpersonal - can build effective strong working relationships with employees colleagues management and vendors through trust communication and credibility
• Team - ability to work with others serve others help others lead others mentor others take directions from others in the interest of moving process and programs forward to the desired outcome
• Emotional Intelligence - ability to not take issues personal see the big picture in emotionally charged situations and respond in a mature professional composed manner
• Self-Awareness - ability to reflect understand limitations and seek appropriate assistance and guidance.
• Ability to effectively negotiate and diplomatically manage conflict
• Strong experience in internal and external stakeholder engagement and communications both written and verbal
• Ability to motivate and keep teams working effectively together
• Self-starter to implement and enforce process
• A dynamic leader and will strong managerial and motivational skills