Front Desk Agent

Herndon, VA - USA

Hourly Salary: $ 17 - 18

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Pinnacle Hotel Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

Pay: $17.00-$18.00/hour based on experience

Job Type: Full-time

Schedule: Varied

Work Location: In person

Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Follow all company safety and security policies and procedures report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits:

Employee assistance program

Employee discount

Medical Vision and Dental Insurance options

Holiday pay

Free employee meal per shift

Free parking

Referral program

English

Must be legally authorized to work in the U.S.

$17-$18/hour PTO medical vision dental. holiday pay

This company is an equal opportunity employer.

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Required Experience:

Unclear Seniority

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Pinnacle Hotel Management. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and p...