IT Technician II
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Busch Gardens is a place of thrills fun and positive lasting memories. And thats just what its like to work here! As a key member of our team youll play a major role in bringing happiness and excitement to people from around the world. If youre dedicated dependable and driven to deliver exceptional guest service this is a place for you!
IT Technician II
At SeaWorld were passionate about caring for fact weve already rescued over 40000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy excitement and lasting memories to people from around the world. Were seeking enthusiastic dedicated and hard-working individuals in a wide variety of roles. Join us and play an important part on our incredible team!
What you get to do:
- Perform service transition tasks according to ITIL methodology processes (Asset management change management knowledge management-SOP management)
- Perform service operation tasks according to ITIL methodology processes (Event management incident management problem management request fulfillment access management)
- Interact professionally with other department and outside vendors
- Manage single projects to ensure they are completed on time on budget and according to the customers request
- Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
- Assist users with laptop set up and testing
- Assist with troubleshooting logical/physical networking issues
- Assist with troubleshooting complex telephony issues
- Work with IT team members on event set ups and department moves
- Assist with new user network access set up
- Assist with repair parts and receiving process
What it takes to succeed:
- 1-3 years of experience working with PC Security Systems (CCTV and access control) Telecom System Support and/or Network experience preferred
- High school diploma or equivalent
- Working knowledge of Windows Cisco IOS and/or Avaya
- Excellent written/verbal communication skills and be comfortable speaking over a radio
- Basic math skills
- Basic analog phone troubleshooting skills
- Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels availability management and information/physical security management
- Able to lift up to 75 pounds and push/pull up to 150 pounds
- Able to climb ladders and be comfortable working at heights up to 100 feet
- Comfortable working around fumes/dust/odor
- Comfortable working around animals
- Able to work in all weather conditions
- Available to work varying shifts/hours based on business need to include opening mid- and closing shifts; nights weekends and holidays
- Available to support an on-call rotation to assist with after-hours needs
The perks of the position:
- Paid Floating Holidays
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical Dental and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer: SEA WORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical Dental and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE RACE COLOR RELIGION SEX NATIONAL ORIGIN SEXUAL ORIENTATION PREGNANCY GENDER IDENTITY OR EXPRESSION DISABILITY OR COVERED VETERAN STATUS.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
From park to planet, SeaWorld theme parks offer up-close animal experiences, roller coasters and, most importantly, a chance for you to make a difference. Plan your trip to one of our theme parks in Orlando, San Diego or San Antonio today!
