Admin Executive (Aftersales Service)
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Serve as the primary point of contact for customer enquiries via phone email Live Chat WhatsApp and walk-in channels ensuring prompt and professional service delivery.
Manage spare parts forecasting procurement coordination and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
Oversee grading operations including parts extraction and systematic stocktaking activities.
Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
Maintain and administer the CRM system including serial number database updates and model code configuration during new product launches.
Drive continuous improvement initiatives including CRM platform enhancements and process optimization.
Manage spare parts packing for customer delivery and self-collection ensuring accuracy and compliance with documentation requirements.
Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.
Requirements
Diploma in Business Administration or related discipline.
Minimum 23 years of relevant experience in spare parts management aftersales support or CRM administration.
Proficiency in Microsoft Office applications (Excel proficiency preferred).
Strong analytical skills with attention to detail and accuracy.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced environment.
Continuous improvement mindset with strong problem-solving capability.
Working hours:
Mon to Fri 8:15am to 5:30pm
Required Skills:
Admin Executive (Aftersales Service)
Required Education:
degree / diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Business
- Clerical
- Account Payable
- Administrative Skills
- Time Management
- Data Entry
- office supplies
- Accounting
- Project Management
- Administration Office
- Management skills
- Account Receivable
- Administrative Operations
- Problem Solving Skills
- Statistics
