Executive Housekeeper
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
FINANCIAL RETURNS:
Assist in managing departmental labour and expenses.
Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel
Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.
Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability
Conduct regular linen inventory and operating supplies stock take to ensure sufficient stock for business operations and minimize any pilferage or loss of any nature
Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
PEOPLE:
Provide leadership direction and support to the Housekeeping team on a daily basis; conduct daily shift briefing with housekeeping team to update on hotel status and operational requirements.
Manage the day-to-day activities of the housekeeping team
Trains manages and motivates the housekeeping team in order to provide high standard of service for guests and meet departmental and hotel targets
Plan and execute maintenance schedules for Guestrooms and Public Areas
Schedule routine inspections by Supervisors
Maintain and improve process in Housekeeping to ensure maximum guest satisfaction
Manage Housekeeping operations to ensure smooth operations and high guest satisfaction
Ensure that Housekeeping team are performing their required duties to hotels standards and properly groomed
Supervisor external contractors to ensure contractual compliance
Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counselling and evaluations and delivering recognition and reward.
Administer the performance management cycle in the housekeeping department throughout the year with regular catch ups and quarterly check-in sessions
Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met
Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties
Provide direction and support to the team on a daily basis
Promote teamwork and quality service through daily communication and coordination with other departments
Interact with outside contacts:
Guests to ensure their total satisfaction
Vendors to ensure adequate inventory of supplies and equipment to discuss pricing or service issues to resolve any vendor performance issues etc.
Regulatory agencies regarding safety and compliance matters
GUEST EXPERIENCE:
Ensure that the rooms are prepared in accordance to IHG Way of Clean operating procedures
Coordinate any special request with Front Office to ensure a memorable stay for our guests
Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort
Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gesture according to established guidelines in order to ensure total guest satisfaction
Respond to guest complaints special requests and ensure corrective action is taken to achieve complete guest satisfaction
Inspect all guest rooms and public areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair well maintained and replaced or refurbished as required
To check vacant clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation
Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends put in place corrective preventive action to prevent negative issues from recurring
RESPONSIBLE BUSINESS:
Manage the day-to-day activities of the housekeeping department plan schedule and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
Develop and implement procedures to maintain and enhance the quality of housekeeping and laundry services. Conduct regular inspections of guest rooms and public areas to ensure that furnishings rooms equipment linens public restrooms the lobby and other areas are clean well-maintained and meet guest satisfaction standards. Provide feedback to employees on any deficiencies and guide them on the necessary corrective actions.
To assign deep cleaning projects and provide assistance to the housekeeping team during unanticipated peak periods
Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures
Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
Log security incidents and accidents in accordance with hotel requirements.
May serve as Manager on Duty
May assist with other duties including assisting staff with their job functions during peak periods.
Accountability:
Directly supervises entire Housekeeping department
REQUIREMENTS:
Diploma in Hospitality / Hotel Management or other relevant qualification
Minimum 57 years of housekeeping experience with at least 3 years in a supervisory or Executive Housekeeper role in a full-service hotel
Strong knowledge of housekeeping operations laundry management and cleaning procedures
Oral and written fluency in English; proficiency in another language is an advantage
Proficient in Microsoft Office and hotel PMS/housekeeping systems (e.g. Opera)
Excellent leadership organizational and people management skills
Strong attention to detail and commitment to maintaining high cleanliness standards
Ability to work under pressure and handle peak operational periods
Willingness to work rotating shifts weekends and public holidays
Knowledge of workplace safety hygiene and sanitation standards; experience with ISO or hotel audits is an advantage
Key Skills
About Company
Hotel near Wembley Stadium, well-connected to Heathrow Airport & city centre. Book this business-friendly hotel with meeting rooms & gym now.
