Partner Success

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

The Global Partners Organization (GPO) is hiring a Partner Success Manager to join our diverse team. You will play a crucial role in empowering successful deployment outcomes with our services partner ecosystem. The Partner Success Manager will be an expert with the Workday Deployment Methodology and serve as a guide and subject matter authority to our new partners. The Partner Success Manager will partner closely with the Partner Management and our Customer Experience organizations with high risk projects that need extra care or assistance. You will support executive level expectations by providing suggestions to management based on key trends and themes for issues experienced in our partner ecosystem to strategically address this role you will:

• Leverage your Workday product knowledge to serve as deployment subject matter expert to Partners and internal workmates.
• Build Relationships with regional leaders to support Partner growth initiatives
• Prioritize develop and deliver partner assistance offerings to enable successful deployments and services practices.
• Serve as a guide and subject matter expert on delivery methodology to new and existing partners.
• Ensure partners are aligned with required components of scorecard maintenance audit reporting and deployment methodology.
• Work closely with the partner Partner Manager and CX on project customer concerns including assessing project issues recommending and driving remediation steps preparing executive communications and collaborating with GPO and CX team members to enable successful outcomes.
• Develop and manage processes for partner primed deployment issues.
• At times participate in new partner sales cycles to assist partner in gathering requirements formuatng delivery approach and developing a proposal/SOW.

About You

Basic Qualifications

• 3 years proven experience of project management or functional consulting with Workday HCM FINS or Payroll.
• 1 years experience working with services deployment partners.

Other Qualifications

• Highly professional and consultative style of working strong individual contributor.
• Great teammate self-motivated with the ability to work collaboratively with and through others as part of a global team.
• Ability to build relationships credibility and trust to drive engagement and results.
• Strong mentoring and coaching skills in working with partners.
• Ability to manage and prioritize competing business priorities.
• Excellent listening and communication skills.
• Ability to clearly articulate messages to a variety of workmates and audiences.
• Flexible and adaptable; able to work in ambiguous situations.
• Forward looking with a broad approach to solutions
• Highly organized and detail oriented with a natural inclination for planning strategy and tactics.
• Solid grasp with at least one of the following business areas: Human Resources Benefits Payroll General Ledger Accounts Payable/Receivable Services procurement or Professional Services Automation (PSA).
• Passion for customer service and outcomes.
• Previous experience with a major systems integrator and/or an enterprise software company is a plus.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

At Workday we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday.