Onsite AV & Infrastructure Support Technician

Preferable.ai

Job Location:

Queenstown-Lakes District - New Zealand

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description Greetings

We are hiring for the below:

Position: Desktop Engineer/Technician

Experience: 2-5 years

Work Location : Queenstown New Zealand

Job Description:

Should possess Good Communication and in person Customer Handling Skills.

Should be able to communicate in spoken & written Local and English Languages.

Knowledge and experience on windows 10/11 OS

Knowledge of Apple devices (iPhones and iPads)

Manage Desktop Devices (hardware software and connectivity) incidents through to resolution.

Manage IMAC and desk side support services.

Manage hard and soft break fix services for laptops and desktops.

Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).

Support Manage Optimize and Maintain the configuration and installation of the Desktop to include but not limited to patch updates hardware replacements with spares provided by vendor.

Experience with Service management tool ex Service now

Should have good expertise on EUC tools remote support tools MS office and outlook.

Preferable to have a good understanding of Teams VPN and mobile device support.

Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.

Ensure that each Desktop Device is installed with the appropriate Desktop image.

Manage Desktop Devices (hardware and software) incidents through to resolution.

Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements

Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Should be aware of ITIL process of Incident Change Problem Service Request and related activities like spare and buffer stock management

Asset Management

Good to have knowledge in AD and smart hands and feet support.

Knowledge and experience of supporting MAC devices and tablets

Carry out the mandatory training of Wipro and Customer.

If interested pls share your updated resume or references to

Required Skills:

Good Communication skills Customer Handling Skills Knowledge of Windows 10/11 OS Knowledge of Apple devices Desktop device management Hardware/software troubleshooting Service management tool experience (e.g. ServiceNow) EUC tools expertise Remote support tools experience MS Office and Outlook proficiency Understanding of Teams and VPN Incident analysis and user training identification ITIL process awareness Asset Management

Job Description GreetingsWe are hiring for the below:Position: Desktop Engineer/TechnicianExperience: 2-5 years Work Location : Queenstown New ZealandJob Description: Should possess Good Communication and in person Customer Handling Skills.Should be able to communicate in spoken & written Local an...