Golf X Operations & Guest Experience Associate

Our client is a luxury community offering nature-inspired hospitality resorts in suite wellness relaxation and recreation experience for both residents and visitors.

Job Summary

Our Operations & Guest Experience Specialist serves as the deputy to the Revenue & Operations Manager and plays a critical role in ensuring the efficient high-quality operation of the Golf X facility. This role supports operational oversight guest experience management revenue monitoring vendor coordination and staff supervision. He/She acts as the next point of authority in the absence of the Revenue & Operations Manager ensuring continuity of service smooth operations and strict adherence to Golf X standards.

.Key Responsibilities

Operational Leadership

• Oversee daily front and back of house operations including staffing scheduling inventory maintenance coordination and opening/closing procedures.
  
• Support the Revenue & Operations Manager in managing all operational workflows across the Golf X facility.
  
• Act as shift lead/duty supervisor as required ensuring operational continuity.
  
• Ensure bay readiness timely turnover and flawless coordination between Bay Concierge Kitchen and Guest Services.
  
• Conduct opening and closing checks ensuring compliance with safety cleanliness and brand standards.
  
• Monitor bay activity continuously to enforce safety protocols and intervene when unsafe play is observed.
  
• Manage equipment readiness simulator setup calibration and maintenance escalations.
  

Guest Experience & Service Excellence

• Oversee the delivery of all mandatory safety briefings ensuring team members clearly communicate rules and guidelines to guests before each session.
  
• Supervise the guest onboarding process to the Track man technology ensuring accurate registration appropriate game selection and proper guidance on club-tracking features and and guide team members in resolving technology-related issues and ensure prompt escalation of hardware or software concerns to the Golf X Business Manager.
  
• Coordinate the provision of beginner-friendly golf coaching ensuring team members deliver correct guidance on grips stance club selection and basic swing techniques and oversee the facilitation of short group clinics when required.
  

Revenue Support & Activity Management

• Support daily revenue monitoring reconciliations and activity reporting.
  
• Track performance across memberships rentals events and activity bookings.
  
• Ensure smooth guest check-ins accurate billing and proper documentation for all sessions.
  
• Identify upselling opportunities and support front-line teams in promoting Golf X programs rentals and experiences.
  

Administrative & Reporting Duties

• Maintain detailed logs of bookings incidents bay usage inventory and maintenance issues.
  
• Prepare operational summaries and support the Manager in generating monthly performance reports.
  
• Communicate operational insights and provide handover notes during shift transitions.
  
• Assist in budgeting cost tracking and procurement as required.
  

Vendor & Contractor Coordination

• Liaise with vendors to ensure timely delivery of supplies equipment and services.
  
• Monitor vendor performance and report any lapses to the Manager.
  
• Support coordination with IT maintenance teams and external technicians for operational needs.
  

Team Support Coaching & Leadership Development

• Coach and mentor front-line staff on service delivery upselling techniques guest handling and de-escalation strategies.
  
• Support the Manager in supervising daily staff performance and attendance.
  
• Participate in training and onboarding of new team members.
  
• Lead team briefings when required and reinforce daily service priorities.
  
• Promote a culture of teamwork professionalism and continuous improvement.
  

Requirements

• HND/Bachelors degree in Hospitality Sports Management Business Administration Tourism or related field.
  
• 5 years in operations or venue management within hospitality entertainment or sports venue settings.
  
• Proven people-management experience including frontline supervision.
  
• Comfortable with point-of-sale systems gaming platforms and basic analytics/reporting.
  
• Excellent verbal communication and customer service skills.
  
• A strong interest in golf and the sporting business