Strategy & Operations Analyst III

Job Description:

Summary:

This position provides support and often leads initiatives related to the Divisional Strategy and Operations. The incumbent leads various projects and workstreams to ensure effective division performance and consultation on opportunities to improve overall division processes related to strategy development and operations focusing specifically in the communication collaboration training and educational facets. The position coordinates performance improvement initiatives aimed to improve business outcomes and delivery for the organization.

Essential Responsibilities/Accountabilities

All Levels:

Division Performance:

Interprets and trends metrics to identify problems patterns and potential solutions effectively escalating opportunities or risks to leadership.

Collaborates with leaders across the division to monitor activities and performance identifying opportunity for alignment with the divisional and enterprise goals escalating opportunities as warranted.

Assists in the development of division KPIs and activities with relation to data collection analysis and reporting processes establishing baselines and conducting evaluation of activities against the activity target goal(s).

Identifies opportunities for implementing consistency and standardization of metric identification collection techniques and process improvement.

Conducts data analysis in support of a variety of analytic solutions for the division. May capture develop and document data definitions business rules and data requirements in support of assigned projects.

Creates and produces forecasts reports ad hoc requests dashboards etc. Interprets data analyzes results and provides insights to determine operational impact trends and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.

Divisional and Enterprise Alignment:

Organizes and assists in developing reviewing and formatting initiatives to communicate Divisional Strategy including changes and improvements to internal and external stakeholders for the division.

Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (i.e. Podcast Blogs Scorecard etc.).

Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject matter experts.

Divisional Strategy Support:

Partners with business process owners and management on strategic initiatives.

Uses quantitative analysis methodology to perform data cost and benefit and/or process measurement analysis.

Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.

Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.

Proposes and implements improvements agreed upon by divisional senior leadership team.

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values and adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

Executes good judgement and demonstrates personal accountability.

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

Regular and reliable attendance is expected and required.

Performs other functions as assigned by management.

Level II - performs all functions of Level I as well as:

Division Performance

Manages the overall KPI and scorecards for the division directly engaging with divisional leadership to ensure accurate and timely updates.

Manages the process and collaboration to update the division KPI reporting strategy including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to management.

Researches and proposes ways to enhance and streamline the KPI solution for the division. This includes innovative ways to use tools such as PowerBI or certain data management technology to create efficiencies and promote broader visibility.

Divisional and Enterprise Alignment

Creates and develops different modalities for communication that allow employees to connect with activities and initiatives within the division.

Develops and executes our digital employee engagement strategy and works with divisional leaders and others in the department to develop content.

Divisional Strategy Support

Assists and coordinates the planning and facilitation of workshops with divisional leadership to help achieve successful goals and objectives.

Level III - performs all functions of Level II as well as:

Divisional and Enterprise Alignment

Organizes and executes strategy brainstorming sessions to align strategic roadmap and goals to the communication roadmap.

Organizes communication roadshows with stakeholders internal and external to the division to ensure visibility and alignment to divisional strategy goals and achievements. Works closely with Corporate Communications to ensure alignment to enterprise standards and processes.

Divisional Strategy Support

Works with divisional leadership to create and manage the overarching strategy and communication materials representing division-wide milestones and major deliverables.

Develops conclusions and recommended actions based on findings from industry research and training. Presents recommendations to leadership team.

Analyzes defines and develops the divisions business process methods and practices.

Assesses requirements for internal business processes; ensures compatibility with organizational strategic goals. Implements new processes evaluates existing processes and recommends optimal solutions and improvements.

Minimum Qualifications:

NOTE

We include multiple levels of classification differentiated by demonstrated knowledge skills and the ability to manage increasingly independent and/or complex assignments broader responsibility additional decision making and in some cases becoming a resource to addition to using this differentiated approach to place new hires it also provides guideposts for employee development and promotional opportunities.

All Levels

Bachelors degree in Business Administration Management Marketing Economics Finance or related lieu of a degree six (6) cumulative years of experience required.

A minimum of one (1) year of experience working in the business environment preferred.

Working knowledge of Microsoft Office Suite.

Knowledge of basic business concepts and have strong problem-solving skills with attention to detail.

Ability to identify adverse trends and unusual patterns within reports.

Must have a strong analytic background. Knowledge of healthcare trends and opportunities.

Excellent interpersonal skills including both written and oral communication.

Project Management/Process Improvement knowledge preferred.

Must be able to work independently or as a team.

Level II same minimum qualifications to Level I as well as:

Minimum of four (4) years of related work experience.

Must be able to deliver timely production and ad-hoc reports with finding recommendations to customers.

High degree of initiative proactive attitude and commitment to teamwork.

Demonstrated ability to effectively interact with internal and external customers with particular strength translating user information needs into requirements and delivering high quality results.

Willingness to develop relationships with partners within the health plan to both understand data requests and help to shape the request for more influential impact.

Ability to lead projects and initiatives including multiple department/divisions and has a significant presence and visibility across the organization.

Level III same minimum qualifications to Level II as well as:

Minimum of six (6) years of related work experience. MBA or other relevant masters degree preferred.

Significant experience and demonstrated judgment to plan and interact with key stakeholders including senior or executive level leaders.

Self-motivation initiative and an ability to perform under pressure with little supervision.

Physical Requirements

Ability to complete work in a traditional office environment under fluorescent lighting.

Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.

Must be able to travel across the enterprise.

Ability to work in a home office for continuous periods of time for business continuity.

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In support of the Americans with Disabilities Act this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Compensation Range(s):

Level I - Min 60410 Mid 70000 Max 84000

Level II - Min 60410 Mid 83167 Max 106929

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including but not limited to budget available prior experience knowledge skill and education as they relate to the positions minimum qualifications in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance retirement plan wellness program paid time away from work and paid holidays.

Please note: The opportunity for remote work may be possible for all jobs posted by the Univera Healthcare Talent Acquisition team. This decision is made on a case-by-case basis.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.