Client Services Manager

Koddi的Client Services Manager職位申請

Job Location:

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About Koddi

We are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenue and profit by improving user experience and target shoppers throughout the purchase path. Koddis platforms enable any advertiser any marketplace in any industry to increase awareness generate demand and drive revenue. We are committed to driving innovation and growth in the commerce media space.

As part of that commitment weve launched Koddi Academy a learning platform designed to provide expert knowledge competitive insights and practical strategies for thriving in this fast-growing industry. Explore our latest certification course to deepen your expertise and stay ahead in the evolving world of commerce media.

You can also sign up for our waiting list to be notified when new courses are released. Get started today atKoddi Academy.

Job Summary

Koddi is a fast-growing technology company looking for people who are passionate self-starters. We are searching for a Client Services Manager to own and support a complex enterprise client within our metasearch Client Services team.

As a Client Services Manager you will manage the day-to-day execution performance and client relationship for a large travel brand while continuing to develop enterprise-level strategic and leadership skills. This role requires strong analytical thinking clear client communication and the ability to translate data into actionable recommendations. While this role owns client delivery and execution it operates within a more defined scope and complexity than an Account Director role and is designed for someone ready to grow into broader ownership.

The Client Services Manager leads Account Leads and Digital Marketing Analysts ensuring prioritization quality execution and consistent progress against client goals. This role partners closely with senior internal stakeholders and publishing partners and contributes to client growth automation initiatives and team culture.

What Youll Do

Own the day-to-day client relationship and be accountable for execution performance and delivery
Manage a complex enterprise account with defined scope and support building toward broader strategic ownership
Define and communicate client strategy in partnership with internal leadership translating goals into execution plans
Drive performance and incremental growth through testing optimization and use of automation
Lead client calls and written communication providing clear insights and recommendations grounded in data
Oversee the development and delivery of quarterly business reviews including storytelling with performance data
Review client performance to identify trends risks and opportunities
Lead and manage Account Leads and Digital Marketing Analysts providing coaching feedback and prioritization support
Ensure timely delivery of projects initiatives and ongoing workstreams
Develop and execute testing initiatives and evaluate results
Maintain strong relationships with publishing partners including regular touchpoints and product feedback
Lead initiatives focused on automation operational efficiency and scalability
Collaborate with cross-functional teams including product technology and analytics
Contribute to team knowledge through research on industry trends competitors and solutions
Assist with new client onboardings and sales pitches as needed
Represent Koddi in client meetings and industry forums as appropriate

What Youll Bring

4 years of relevant professional experience
Experience leading accounts or major workstreams with increasing ownership and complexity
Prior experience managing or mentoring team members either formally or informally
Working knowledge of enterprise digital marketing programs including metasearch paid search and display
Strong understanding of the travel industry including online travel agencies and hotel brands
Strong analytical skills with the ability to synthesize data into insights and recommendations
Clear and confident written and verbal communication skills with clients and internal stakeholders
Comfort operating with accountability while continuing to develop strategic and leadership depth
Ability to manage multiple priorities and operate effectively in both independent and team environments

Required Experience:

Manager

About KoddiWe are a global technology company with software and services that help top digital marketplaces effectively monetize their first-party audiences through industry-leading commerce media technology and strategy. Our enterprise platforms leverage first-party data to drive marketplace revenu...