This is a project-based employee role supporting the initial development phase of our autonomous vehicle platforms. Development phases of this nature typically span up to project completion (typically 2-4 years) though scope and duration are driven by business needs.

JOB SUMMARY

The Support Technician installs tests repairs and troubleshoots equipment in shop and field environments. This role performs trial runs to ensure performance meets established specifications documents issues and supports customer training and problem resolution. Work is performed in industrial environments and around vehicles and autonomous systems.

Level is determined by experience technical proficiency troubleshooting independence and scope of responsibility.

Education & Experience

• High school diploma or GED required

• Associate degree or technical certification preferred

• 0-2 years of related technical mechanical or field service experience

Role Expectations

• Performs equipment installation testing and basic troubleshooting under supervision

• Follows established testing procedures and documentation protocols

• Records equipment issues and reports findings to supervisor

• Assists with customer support and training as needed

• Escalates complex technical issues

Independence

• Works within established procedures

• Requires supervision for advanced diagnostics and field decisions

Support Technician II

Education & Experience

• High school diploma or GED required

• Associate degree or technical certification preferred

• 2-5 years of related technical or field service experience

Role Expectations

• Independently installs tests and repairs equipment

• Diagnoses mechanical electrical and system-level issues

• Performs trial runs and validates performance against specifications

• Serves as a primary customer contact during service activities

• Documents issues clearly and escalates high-priority concerns

• May assist in training junior technicians

Independence

• Works independently within established procedures

• Exercises judgment in troubleshooting and field decisions

Support Technician III

Education & Experience

• High school diploma or GED required

• Associate degree technical certification or equivalent experience strongly preferred

• 5 years of related technical or field service experience

Role Expectations

• Leads complex installations diagnostics and system-level troubleshooting

• Performs advanced root cause analysis across mechanical and electrical systems

• Makes independent field decisions when supervision is unavailable

• Acts as a technical escalation resource for other technicians

• Conducts customer training independently

• Identifies process improvements and communicates detailed findings to engineering teams

Independence

• Highly autonomous

• Exercises advanced judgment in high-impact technical situations

ESSENTIAL DUTIES (All Levels)

• Install test repair diagnose and troubleshoot equipment

• Perform trial runs to ensure performance and quality meet specifications

• Record and report equipment issues

• Report high-priority bugs or system problems

• Serve as customer contact for problem resolution (level dependent)

• Lift and move equipment up to 50 lbs

• Climb ladders and maneuver around vehicles and machinery

• Work in industrial or shop environments

REQUIRED QUALIFICATIONS (All Levels)

• Must be at least 18 years old

• Valid drivers license

• Eligible to obtain and maintain a passport

• Basic computer proficiency (Word Excel documentation tools)

• Strong written phone and verbal communication skills

• Ability to work independently and as part of a team

PREFERRED QUALIFICATIONS

• Technical troubleshooting experience

• Familiarity with general testing protocols

• Strong documentation and organizational skills

• Detail-oriented with analytical problem-solving ability

• Experience working around vehicles heavy equipment or autonomous systems

Benefits

ASI offers a comprehensive benefits package including:

• 401K Retirement Plan
• PTO and Holiday Pay
• Medical Dental Vision Plan
• Life Insurance Options
• Short-term and Long-term Disability

EEO Statement

At Autonomous Solutions Inc. (ASI) we are committed to fostering a diverse inclusive and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or any other legally protected characteristic. ASI complies with all applicable federal state and local laws regarding non-discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Your employment with ASI will be at-will meaning that either you or ASI may terminate your employment at any time for any reason with or without cause.

Required Experience:

IC