Operations Centre Administrator

We currently have an opportunity for a dynamic Operations Centre Administrator.You will be part of the WA team in the Contact Centre taking high volume calls liaising with external and internal stakeholders. You will be responsible for managing the Work Order Management lifecycle. This is fast paced environment with ever changing priorities. Reporting to the Senior Tam Leader youll help deliver high-quality outcomes that support our essential services.

What Youll Do (key responsibilities)

This role offers a broad scope with key responsibilities including:

• General office support duties including customer liaison and response.

• Provide exceptional levels of customer service to all internal and external stakeholders

• Provide support to the organisation in operational support activities

• Plan and prioritise all work volumes to meet all required timelines and desired outcomes

• Contribute to overall Work Order Management time-lines

• Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.

• Manage all stages within the Work Order Management Lifecycle

• Coordination of sub-contractors/trades attending priority responses

• Support the management team with any ad hoc duties such as compliance and other administrative type work.

What Youll Bring (experience required)

• Experience in a Customer Service role
• Experience in a similar Operations Centre environment preferred
• Demonstrate strong administration skills including proficiency in MS Office (Outlook Excel and Word)
• Attention to details
• Have an attitude of teamwork and collaboration. Ability to work independently or in a team
• Have excellent interpersonal and strong communication skills
• A self-starter who isnt afraid to get in and get the job done enjoys working in a team and who is confident engaging with all levels of the business.
• Ability to problem solve juggle conflicting priorities

• You must be an Australian Citizen or Permanent Resident

More than anything youll bring a strong work ethic a positive attitude and a commitment to delivering high-quality outcomes for our clients.

*PLEASE NOTE: You must be an Australian Citizen or Permanent Resident to be considered for this role

Why Downer

At Downer we plan create and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

Were proud of our high-performance culture and commitment to diversity offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally youll find real opportunities to advance your career.

• : healthcare discounts great savings on retail purchases car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26000 people across Australia New Zealand and the Pacific our team is made up of individuals with unique perspectives backgrounds and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

Were committed to building a team that reflects the diverse communities we serve and we welcome people of all ages genders sexual orientations cultures abilities and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry including women Aboriginal and Torres Strait Islander Peoples Māori and Pasifika Peoples veterans people with disability and neurodivergent if your experience doesnt align perfectly with this role wed still like to hear from you. If it feels like the right fit apply - potential counts and so do you.

As a WORK180 Endorsed Employer we support flexibility that works for your life inclusive leadership that values your voice and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process just let us know were here to help you put your best foot forward.