Service Delivery Manager ESC (Internal Applicants Only)

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Leicester - UK

Yearly Salary: £ 49221 - 53826

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS

Organisation:Leicestershire County Council

Work Location:Room 300 County Hall Glenfield Leicestershire LE3 8RA

Worker Category:Hybrid Worker

Salary:49221 - 53826 per annum (pro-rata for part-time)

Working Hours:37 hours per week

Contract Type: Permanent

Closing Date:Sunday 22nd February 2026

Interview Date(s):TBC

Do you enjoy a challenge Are you driven to ensure that you are achieving the very best that you can

About the Role

We are looking for a Service Delivery Manager to join our busy Employee Service Centre (ESC).

The ESC is a busy transactional service that forms part of East Midlands Shared Services. We provide transactional Payroll and HR Administration services to Nottingham City Council and Leicestershire County Council.

If variety is what you are looking for then no two days are the same in the ESC as there is always something to focus on. The ESC completes over 14000 payments produces over 3000 contractual documents and handles in excess of 2000 queries each month. As a Service Deliver Manager you will work closely with your teams to ensure the smooth delivery of these transactions whilst continuously looking for opportunities to improve the service that you deliver.

If you are a forward-thinking dynamic professional with strong people skills. A person that is not afraid to face into a challenge and who is able to provide direction and leadership whilst maximising performance this may be the opportunity for you.

For information on our approach to the recruitment of ex-offenders please see ourpolicy statement.

About You

To apply for this post you must:

Degree or equivalent professional / management qualification related to Payroll or have substantial experience of managing transactional teams/projects in a pressurised environment.
Have detailed knowledge of using Oracle Fusion ERP system
Possess strong people management skills and experience managing performance proactively.
Proven track record of developing reviewing and managing Key Performance Indicators
Have experience of working with a diverse set of key stakeholders and partners across all levels and being able to influence them in order to develop and maintain effective working relationships and a high level of service.
Be competent in the use of ICT systems including Word Excel outlook and ticket management systems.
Have a proven track record of utilising continuous improvement methods to improve processes within ESC.

In addition we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below. This may include requests for term-time working part-time hours compressed hours flexible start and finish times home/remote working etc.

Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in theOur Working Stylespage on our career site.

For more information or an informal discussionplease contact:

Emma Sutton Employee Service Centre Manager

Telephone:

To contact me by email please click here

How to Apply

At Leicestershire County Council were looking for top talent from all walks of life. Whoever you are wherever youre from and whatever your background - we care about what you bring to our organisation not just whats on your CV. Thats why weve designed a recruitment process thats fair accessible and focused on potential. And with benefits that support people at every age and stage of life we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire wed love to hear from you. Click the apply button to submit your application ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information we wont be able to assess your suitability for the role and your application will be rejected. For tips on how to write your statement see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

If you have any technical issues when trying to apply for this post please contact our Employee Service Centre:

By applying for this post you agree to ourTerms and Conditions

Required Experience:

Manager

DescriptionPLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTSOrganisation:Leicestershire County CouncilWork Location:Room 300 County Hall Glenfield Leicestershire LE3 8RAWorker Category:Hybrid WorkerSalary:49221 - 53826 per annum (pro-rata for part-time)Working Hours:37 hours per weekContract...