Bilingual (English & French) Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Working within a dynamic team and supporting a broad network of Ford/Lincoln dealers the Bilingual (French/English)Customer Service Representative plays a critical role in managing our early-stage delinquency this role you arent just providing service; you are a financial problem-solver. You will work directly with customers to understand the root causes of account delinquency negotiate sustainable payment arrangements and provide the professional expertise needed to help our customers get back on track while working to advance Ford Credit Canadas reputation as a customer-focused lender providing personalized service and professional expertise.
Location: Candidate must reside in or around Edmonton AB and be able to attend training at the Edmonton office.
Additional Information:
Candidates must be able to work a flexible schedule during our hours of operation which include Monday Thursday from 7:00 am 6:00 pm MST Friday from 7:00 am 5:00 pm MST and Saturday from 7:00 am 1:00 pm MST.
Responsibilities
Specific responsibilities include but are not limited to:
- Make a positive impact on every customer interaction:Youll engage with customers seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals.
- Follow established procedures:Adhere to the Ford Credits policies and guidelines for your work area ensuring consistency and quality in service delivery.
- Be an active team member:Participate actively and contribute to team meetings sharing insights and collaborating with colleagues.
- Use company resources responsibly:Utilize company email and internet access in accordance with established company policies.
- Engage in constructive feedback:Be comfortable both giving and receiving feedback from peers and supervisors in a positive professional and helpful manner to support continuous improvement.
- Support team and company goals:Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality.
- Adapt to changing situations:Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.
Qualifications
Youll have...
- Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency.
- Bilingualism: Excellent communication skills (written and verbal) in both French and English is mandatory.
- Communication Skills: Strong ability to handle difficult conversations and probe for information while maintaining a professional demeanor.
- Technical Proficiency: Proficiency in MS Office (Word Excel Outlook) and the ability to learn internal account management software.
Even better you may have...
- Work effectively in a remote team environment to manage tasks with a high level of accuracy.
- Previous experience in collections credit or a high-volume financial services environment where negotiation was a primary task.
- Answer inbound/place outbound calls with customer and dealer satisfaction as a priority.
- Ability to perform multiple tasks simultaneously with the ability to pivot to other work requirements as needed.
- Resolve customer and dealer concerns in a positive and professional manner.
This posting is for an existing vacancy within our team.
The expected annual salary for this Ford Credit Canada position is $45760.00 - $53872.00 and individuals may also be eligible to participate in our Quarterly Flexible Bonus Rewards program.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to the Ford Credit Canada Team we encourage you to apply!
We thank all applicants for their interest but only those selected for an interview will be contacted.
Ford Credit Canada Company is an Equal Opportunity Employer and is committed to a culturally diverse workforce. Accommodations for applicants with disabilities throughout the recruitment selection and / or assessment processes where needed are available upon request. Please inform Human Resources of the nature of any accommodation(s) that you may require.
Candidates for this position must live in and be legally entitled to work in Canada. Ford Credit Canada Company does not sponsor work permit applications.
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Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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