Digital Communications Coordinator, Brand Communications

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Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge qualifications and experience for the the normal course employees will be hired transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Summary
The Digital Communications Coordinator Brand Communications works to support the operations of UBCs institutional brand channels and brand management activities. Working collaboratively across Brand and Marketing the Communications Portfolio and the University the Digital Communications Coordinators primary focus is the rollout of the new UBC-Vancouver Digital Signage Service.

This is a fixed-term position with no possibility of extension.

Organizational Status
The Digital Communications Coordinator Brand Communications reports to the Associate Director Brand Communications and works collaboratively with a cross-disciplinary team of communications marketing technical development and creative staff within Brand and Marketing and the Communications Portfolio as well as internal and external stakeholders across the university.

Work Performed
The Digital Communications Coordinator Brand Communications is primarily responsible for managing the rollout of the new UBC-Vancouver Digital Signage Service. This includes:

• Configuration of the digital signage system (TelemetryTV) for end-users

• Advising clients on best practice and standards for effective digital signage

• Consultation on the integration of digital signage into communications strategy

• Development of UBC-specific training resources

• Work with internal design and digital teams to build content templates and configure system applications

• Managing digital signage content submissions and managing a curated set of campus-wide content

• Develop and document standard operating procedures for ongoing support and maintenance of the digital signage system

Other responsibilities include but are not limited to:

• Manage Metadata and quality assurance for UBCs Digital Asset Management (DAM) system

• Acts as a liaison for the UBC Communicators Network and communications communities of practice

Consequence of Error/Judgement
The position must be able to work independently and exercise independent judgement in managing brand communications issues and priorities. Actions and decisions are expected to consider the goals and resources of the University and the Communications portfolio including as they pertain to brand communications and engagement strategies.

Poorly executed operations and projects can result in loss of stakeholder support ineffective communications and/or inefficient use of resourcing and budget and could have a significant impact on the brand equity and reputation of the University.

Supervision Received
This position operates cross-functionally within and outside of Brand and Marketing and the Communications Portfolio and reports to the Associate Director Brand Communications. The position will also work closely with other communications professionals at UBC vendors and other staff from across the university as needed. This position also works independently within established guidelines and standards.

Supervision Given
This position may oversee the work of internal and external contractors/vendors and co-op and/or work learn student placements.

Minimum Qualifications

• An undergraduate degree in a relevant discipline with ongoing professional development.

• Minimum four years of related experience or the equivalent combination of education and experience.

• Willingness to respect diverse perspectives including perspectives in conflict with ones own

• Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion.

Preferred Qualifications

• Experience working with Digital Signage/Digital Out of Home systems in both content management and hardware support

• Demonstrated ability to support projects manage timelines resources working to meet multiple competing deadlines

• Comfortable making recommendations to decision makers

• Experience working in a large complex organizational environment

• Demonstrated ability to work effectively with digital content producers (writers designers photographers videographers) and technical specialists (ex. Audio-Visual hardware specialists)

• Experience with project management/work tracking tools software and methodologies

• Experience with common communications tools and platforms (ex. Adobe Creative Suite Canva Wordpress) and office productivity tools (ex.g. Office 365 suite).

• Experience with technical writing and creating user documentation

• Knowledge of the University and its policies goals issues and mission a definite asset

• Excellent communication skills both verbal and written

• Demonstrated willingness to learn and continually upgrade skills

• Ability to work effectively and collaboratively within a team environment. Exceptional service orientation and interpersonal skills. A positive and collaborative attitude with a willingness to go above and beyond when needed.

• Demonstration of effective communication through active listening and appreciative inquiry and is open to providing and receiving timely constructive feedback.

• Listens to encourages and expresses creative and innovative ideas.

• Open to experiment and improvise with new ways of approaching processes tasks or problems.