Customer Service Officer
Share
Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Officer Adelaide CBD SA
Company: BGIS National Operations Centre
Employment Type: Full-Time Permanent Hybrid (3 days office / 2 days WFH)
Salary: $63000 plus Superannuation
Location: Adelaide CBD Close to Public Transport
Other Information: Core Business Hours with Occasional Weekend and Evening Shifts
2 Positions Available!
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management delivering innovative and sustainable solutions across healthcare government commercial and retail sectors. We are committed to service excellence safety and fostering inclusive environments where people feel valued and supported.
Purpose of the Role
BGIS is seeking two experienced Customer Service Officers to join our National Operations Centre in Adelaide. Reporting to the Team Leader you will be the first point of contact for clients ensuring service requests are managed accurately efficiently and within KPI timeframes.
This role is ideal for someone with strong call centre or operations centre experience who thrives in a structured fast-paced environment and takes pride in delivering high-quality customer outcomes.
You will bring a calm professional phone manner strong attention to detail and the ability to interpret and action requests quickly while maintaining accuracy.
Key Responsibilities
- Answer incoming client calls promptly (within 10 seconds KPI)
- Interpret and action requests within required timeframes
- Log work orders accurately using the CMMS
- Provide updates reports and information to clients and service providers
- Liaise with Facilities Managers and contractors to clarify technical matters
- Maintain accurate customer data and service records
- Ensure compliance with BGIS systems (QMS OH&S EMS) and relevant legislation
- Support KPI delivery and maintain high client satisfaction
Education Experience & Skills
Essential:
- Previous experience in a Customer Service Centre or Operations Centre
- CEFR English proficiency level B2 or above
- Strong professional telephone manner (listening empathy clarity)
- Experience using CMMS systems and Microsoft Office (Word Excel Outlook)
- Strong keyboard skills with speed and accuracy
- Ability to manage pressure and prioritise effectively
Desirable:
- Certificate IV in Customer Service
- Experience dispatching work in Facilities Management or trade environments
Workplace Flexibility
This role is based in Adelaide CBD within our National Operations Centre. The position operates on a hybrid model (3 days office / 2 days WFH). Core business hours apply with occasional evening or weekend shifts.
Why Join BGIS
Key Benefits Include:
Spot recognition vouchers and $2000 employee referral bonus
Access to Flare for discounts across retailers energy utilities & more
Fitness Passport for you and your family
AFR Best Places to Work 2024 & 2025
Endorsed by WORK180 as an employer of choice for women
Career progression through internal mobility and leadership programs
2 paid volunteer days annually
Health & wellbeing programs including EAP support
BGIS employs over 12000 people worldwide and manages more than 50000 diverse facilities. We are recognised for innovation inclusion and continuous improvement.
How to Apply
If you are a customer-focused professional who values teamwork accountability and service excellence we would love to hear from you.
BGIS is an equal opportunity employer. We strongly encourage applications from women Aboriginal and Torres Strait Islander peoples LGBTQIA individuals and people from culturally diverse backgrounds.
Eligibility: Applicants must have full working rights in Australia.
Apply Now
Be part of a workplace that values collaboration safety sustainability and innovation.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
BGIS is a global leader in integrated facility management services. Offering a full range of facility and real estate management services, BGIS partners with clients globally to bring forward innovative solutions.
