Front Office Manager Hilton Des Moines Downtown
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Job Location:
Des Moines, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Hilton Des Moines is currently seeking a Front Office Manager to lead our Front Desk operation. The Hilton Des Moines is a 330 room hotel located next to the Iowa Event Center. The hotel offers over 14000 sf of event space pool fitness center Lobby Bar and our in-house restaurant Park St. Kitchen.
What will I be doing
As Front Office Manager you would be responsible for directing and administering Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Manage all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability guest service standards and initiatives product quality cost controls and overall profitability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
- Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly.
- Ensure compliance with Company standards.
- Meet and greet guests and respond to guest inquiries requests and issues in a timely friendly and efficient manner and resolves guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit interview and train team members
QUALIFICATION STANDARDS
EDUCATION
High school graduate or equivalent required.
4 year college degree preferred.
EXPERIENCE
Two years combined prior front desk supervisory experience is required. Full Service hotel experience desired. Hilton OnQ certification preferred.
LICENSES OR CERTIFICATES
CPR Certification and/or First Aid Training preferred. Ability to obtain any government required licenseor certificate.
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
