Senior Social Mobility Employer Index Officer (maternity cover)
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Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Contract Type: Full-time Fixed-Term for 6 months
Salary Band: 29900 plus 2200 London weighting if applicable
Location: London or Manchester
Salary Band: 29900 plus 2200 London weighting if applicable
Location: London or Manchester
Hours: 5 days per week; 9AM-5.30PM (flexible working hours available)
Start date: 6th April 2026 or ASAP as agreed with candidate
The Opportunity
As a key team member within our Partnerships and Income Development team you will play a vital role in creating developing and delivering the Social Mobility Foundations Employer Programme and Social Mobility Employer Index - how we inform influence and positively impact employer-led social mobility and a source of income generation.
Reporting to the Business Development Manager you will deliver key components of the Social Mobility Employer Index (SMEI) - our annual benchmarking and assessment tool for how UK employers recruit retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. Every year around 150 organisations enter our SMEI. Youll be responsible for providing excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey - from registering interest to completing their entry and receiving their reports. Youll also be responsible for marking entries and creating individual feedback reports which we share with each organisation.
Were looking for someone who is organised diligent and able to work independently to solve problems and can confidently communicate with external stakeholders. Combining a passion for delivering our mission with high attention to detail efficiency and a process driven mindset this is a unique chance to make a big impact on social mobility in the UK.
1. Delivery of the Social Mobility Employer Index
1. Delivery of the Social Mobility Employer Index
- Deliver the SMEI 2026 including but not limited to: marking entries creating individual feedback reports for each entrant creating sector reports for key industries and gathering feedback to review and update the survey for 2027
- Maintain accurate and up to date information and process documentation including the mark scheme used to mark entries and the process followed to create feedback reports
- Support with the ongoing development of the digital platform employer resources and online content ensuring it is updated in line with the survey and delivers a smooth user journey
- Support with the annual monitoring and evaluation of the SMEI and its impact on employer-led social mobility
2. Stakeholder management and customer service
- Provide excellent customer service and stewardship to organisations entering the SMEI throughout the whole customer journey e.g. preparing and sending regular communications and updates to prospective and live entrants answering questions received into the SMEI inbox and troubleshooting independently
- Prepare and deliver feedback calls and presentations for organisations including Lunch & Learns on social mobility introductory calls on the SMEI presentations and webinars about the SMEI and providing detailed feedback calls on entrants performance in the SMEI
- Support with creating and developing assets and activities to market the SMEI and other products and services including webinars and social media assets
- Engage with external stakeholders such as employers policy experts and social mobility practitioners to understand key issues and trends relevant to workplace social mobility
3. Quality standards
- Stay up to date with the latest research evidence and on workplace and employer-led social mobility communicating changes or updates with colleagues as well as maintaining and updating the evidence base for the SMEI
- Support the annual evaluation of the SMEI and its impact on employer-led social mobility
- Support colleagues to prepare for meetings and events about workplace social mobility by sharing insights knowledge and information
4. Systems and processes
- Maintain accurate and up to date records using SharePoint and our Salesforce CRM to support pipeline management income tracking and partner records namely for the SMEI
- Comply with internal policies such as data protection and our ethical fundraising policy as well as external fundraising regulations and legal requirements
5. Team support and collaboration
- Collaborate across the team to ensure opportunities are aligned across all income streams
- Champion a collaborative and creative fundraising culture building internal understanding support and excitement in fundraising and partnership activities
- Participate in learning and development opportunities developing skills and knowledge
- Carry out additional fundraising and administrative tasks as needed to support the team and charity
Please see full job description attached for more details.
Person Specification
We need someone who will demonstrate our organisational skills-based competencies - as listed below.
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge understanding and experience required:
- Strong interpersonal and communication skills
- Strong customer service skills and experience
- Confidence in public speaking and/or presenting to audiences both internally with colleagues and externally with professionals
- Understanding of issues related to social mobility diversity and inclusion or workforce development
- Understanding of and/or experience in analysing and assessing information and preparing reports
- Experience of using Microsoft Office including Excel
- Experience of using or understanding of using CRM software to support pipeline and partnership management e.g. Salesforce
Ways of working:
- You will be expected to operate within our hybrid model of work i.e. a combination of in-person and remote with flexible days in the office depending on business need and your preferences.
- The successful candidate will be based out of either our London or Manchester office so should be within commuting distance of these locations.
- You will spend time collaborating with other teams and clients via email telephone and other communications channels such as Teams or Zoom.
Travel:
- Able to travel around the UK as necessary.
- Some travel will be required as part of this role to other offices and locations as needed for events work placements and meetings.
Please see full job description attached for more details.
Benefits
- 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
- Cycle to Work Scheme
- 5% Salary sacrifice pension scheme with enhanced matching employer contributions
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working flexitime part-time
- Regular staff team building and business planning away days
How to Apply
Interested candidates should apply by submitting to our application portal Pinpoint the following information by 23:59pm on Wednesday 4th March 2026:
1) Why would you like to work at the Social Mobility Foundation (250 words max.)
2) What makes you a suitable candidate for this role including specific examples from your experience and skills (500 words max.)
3) The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports.
Describe a time when you had to assess complex written information against a set of criteria and produce clear constructive feedback for an external audience. What was your approach how did you ensure accuracy and fairness and what was the outcome (400 words max.)
1) Why would you like to work at the Social Mobility Foundation (250 words max.)
2) What makes you a suitable candidate for this role including specific examples from your experience and skills (500 words max.)
3) The Social Mobility Employer Index involves marking detailed employer submissions and producing high-quality feedback reports.
Describe a time when you had to assess complex written information against a set of criteria and produce clear constructive feedback for an external audience. What was your approach how did you ensure accuracy and fairness and what was the outcome (400 words max.)
Please note that generic applications and CVs will not be considered. If you have any questions about the role please contact our HR team:
Interviews: First round interviews will take place on week commencing 16th or 23rd March 2026 with slots throughout the working day. Interview candidates may be asked to complete online tests; this will be arranged after interview.
Required Experience:
Senior IC
Key Skills
- Motivational Interviewing
- Section 8
- Utilization Management
- Case Management
- 3G
- Benefits Administration
- Alzheimers Care
- Child Protective Services
- Patient Service Experience
- PTSD Care
- Social Work
- Addiction Counseling
